Jobbeschreibung
About your Duties:
The IT Support Manager is responsible for the day-to-day management and support of the IT hardware and applications software businesses. Ensuring users have the hardware and applications to carry out their daily tasks. Maintaining IT networks and connectivity for all users. Responsible for purchasing and installation of IT equipment.
Main Job Mission:
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Respond to end user software and hardware queries via email, phone or face to face
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Where necessary escalate IT related issues to the Service Delivery Manager and/or Group IT
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Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks (starters and leavers)
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Establishes relationships with technology and component vendors
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Log and monitor tickets via the appropriate tool ensuring notes, progress and required actions have been input promptly and accurately
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Be a proactive member of the team and build good working relationships across the business
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Assess a reported problem or failure using diagnostic methods and tools, determine the likely cause and take appropriate action to resolve the problem in a timely manner
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Installation, repair and maintenance of computers, printers, peripherals and network related equipment
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Monitor online security for users and networks and take appropriate steps to address security breaches if necessary. Special attention to Phishing emails and user awareness training
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Accurate logging of all requests, updates and progress to resolve support calls including prioritising and solving problems where possible and escalating to other members of the team where appropriate
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Ad hoc requests from the business to support local and Group IT. Leading or assisting with IT related projects
Must haves:
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Good general standard of education.
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6+ years IT-Experience
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Deutsch C2
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English advanced
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French (not essential)
Hard Skills:
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Office 365 (Teams, Office etc).
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Windows operating systems Windows 10/11.
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Windows Server 2016/2019 Administration.
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Backup Administration and restore.
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Routers, switches and firewalls. LAN, WAN. VPN's.
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ManageEngine for remote support and software deployment.
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AirTame applications and hardware.
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Telephony, 4Com – Software and hardware.
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Network security and reporting of suspicious networks or email activity.
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Sage support.
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Wireless networks.
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Mobile technologies.
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Veam Backups.
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VDi/VMWARE Birchwood
Soft Skills:
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Teamwork – being part of a global team and working in a collaborative way with others.
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Strong communication skills with the ability to build positive. relationships quickly.
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Excellent problem-solving skills.
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Highly organised and able to prioritise.
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Ability to cope under pressure and be motivated.
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Promoting and supporting company values.
Mobility:
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Occasional trips to southern Germany by plane to visit the subsidiary twice a month with 1 overnight stay on site
- A secure and exciting ONE TEAM workplace where employees come first and have a full 30 days holiday to relax.
- Great central location in Berlin in the DIN building, near Kudamm / Zoologischer Garten
- Flat hierarchies, short communication channels and a strong team spirit.
- Active participation and diverse professional development opportunities in a dynamically expanding Opteven Group in Germany and Europe.
- We work in an innovative and modern way: paperless and digital
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