Jobbeschreibung
Founded in 1990, Luna Innovations is proud of our rich tradition of working in close collaboration with our clients to develop the products that meet and exceed their needs for sensing, test and measurement, monitoring and control solutions. A series of in-house technology innovations and strategic acquisitions guide us in our mission to enhance safety, security and connectivity of people by leveraging our expertise in fiber-optic-based technology and the information it provides.
At our facility in Cologne, our expertise is in the development, production and distribution of high-quality linear fiber optic sensing systems for distributed temperature and acoustic measurement and structural monitoring. We provide to our Customers solutions that can save human lives by detecting incoming fires in tunnels, buildings and industrial environments; solutions allowing safe and optimal usage of power cables circuits, industrial reactors, induction furnaces and many others assets, by constantly monitoring thermal and mechanical stress; solutions alerting to incoming damages related to third parties or to natural events.
Thanks to our in-house developed laser-based hardware and software, the self-constructed fiber optic cables that serve as distributed sensors and our high technical know-how, we can offer customers an optimally suited product to their application at any time.
The Senior Manager of Commercial Operations (f/m/d) is responsible for managing the Sales & Operations Planning (S&OP) process and optimizing Luna Innovations' end-to-end order-to-remittance (O2R) process. This role ensures effective utilization of ERP systems, drives continuous improvement initiatives, and oversees performance tracking to enhance operational efficiency.
Sales & Operations Planning (S&OP) Management:
- Own, manage, and continuously improve the S&OP process, ensuring clear communication and coordination across sales, operations, finance, supply chain, and customer success teams.
- Facilitate regular S&OP meetings, document outcomes, and ensure accountability for action items.
Order-to-Remittance (O2R) Optimization:
- Streamline and enhance the O2R process from order intake through invoicing and cash collection.
- Optimize contract administration, aligning commercial terms, pricing, and service-level agreements (SLAs) with organizational goals.
- Collaborate with finance, sales, operations, and supply chain teams for seamless process integration.
ERP System Utilization and Commercial Analytics:
- Ensure effective utilization of ERP systems to support commercial processes and workflows.
- Coordinate with IT to drive functional ERP improvements and resolve issues.
- Utilize Salesforce, Power BI, or Tableau to analyze and optimize commercial processes.
- Develop and maintain performance dashboards to track key commercial metrics, including O2R cycle times, invoicing accuracy, and cash flow effectiveness.
Performance Tracking and Optimization:
- Develop and monitor commercial operations metrics to provide insights into process efficiency and identify areas for improvement.
- Implement strategies to enhance productivity, reduce costs, and ensure quality in operations.
- Collaborate with department leads to achieve operational goals and maintain high-quality standards.
Commercial Operations Improvement:
- Identify opportunities to enhance commercial operations through process analysis and stakeholder collaboration.
- Implement continuous improvement frameworks, such as Lean or Six Sigma, to streamline workflows and eliminate inefficiencies.
- Foster a culture of continuous improvement by encouraging employee involvement and feedback.
Commercial Execution & Risk Management:
- Collaborate with legal, finance, and sales teams to mitigate risk and ensure compliance with relevant regulations and policies.
Cross-Functional Collaboration:
- Act as a liaison between sales, finance, operations, and customer success teams, ensuring alignment and continuous improvement in commercial practices.
- Foster a collaborative approach to enhance commercial efficiency and customer experience.
- Completed business studies or comparable education
- 10+ years of experience in commercial operations, sales planning, or ERP-supported commercial process optimization, ideally in technology, manufacturing, or similar industries
- Experience in functional ERP system utilization, Salesforce, and data analytics tools such as Power BI or Tableau
- Fluency in German and English
- Strong MS Office skills
- Demonstrated success in optimizing commercial processes and facilitating cross-functional collaboration
- Strong analytical, organizational, and communication skills
- Proven ability to lead continuous improvement initiatives and implement new technologies to enhance operational efficiency
- We offer an innovative and modern working environment with a lively, open corporate culture and exciting, industry leading products
- An open-minded and international team of nice colleagues
- Flat hierarchies, collegial cooperation and a fair, appreciative and respectful collaboration
- An unlimited period employment contract
- A versatile and international role
- Flexible work schedule (flexitime)
- Home office work possibility
- 30 vacation days per year, 5 more days off and special holidays for special events
- Free supply of drinks
- Free parking
- Possibility to bike leasing via JobRad