Jobbeschreibung
ALLWEILER GmbH – a subsidiary of Circor – is one of the most successful companies in the global pump industry. Our long expertise (since 1860), our high quality standards in combination with advanced construction and pump technology are the basis for our growth. Our own sales companies and distributors in Europe, USA, Asia, Africa and the Middle East assure a high degree of customer satisfaction.
At our location in Bottrop, we are looking for a Senior Manager Aftermarket and Service Bottrop (m/f/d).
The person will report directly to the Director Aftermarket & Service Europe.
- Lead and develop the local Aftermarket & Service teams in Bottrop, including Technical Sales, Customer Service, Field Service, Workshop and Claim Management, with a team of 9 people
- Identify, develop, and implement growth opportunities for aftermarket products and services in alignment with the global Aftermarket & Service strategy
- Deploy, support, promote and motivate employees appropriately to achieve goals
- Create and further develop the local service strategy as well as analyze and optimize business processes
- Initiate and implement business process improvements in close collaboration with the global Aftermarket organization and Business Development function
- Drive the local Aftermarket & Service organization and related processes to ensure outstanding customer satisfaction
- Proactively drive aftermarket sales, including spare parts, replacement pumps, field services, training programs, service agreements, and major overhauls
- Optimize and expand the Authorized Channel and Service Partner network
- Monitor, analyze, and manage key performance indicators (KPIs) to deliver business results and improve customer satisfaction
- Ensure Service and Aftermarket Growth within the region and control business with support of relevant KPIs
- At least 8 years of experience in the aftermarket and service business in a relevant industry
- Proven leadership track-record
- Bachelor's degree required, ideally in Engineering or Business Administration
- Very high level of service orientation with a strong customer focus
- Strategic mindset and extensive process knowledge
- Knowledge of SAP / ERP and CRM related software, Proficient in MS Office
- Strong problem-solving skills, proven commercial know-how and negotiation skills
- Fluent in both German and English
- Competitive salary and comprehensive benefits package
- An opportunity to work in a dynamic, forward-looking industry with strong growth potential
- Company pension scheme
- Company fitness and company bike
- Flexible and dynamic work environment that encourages innovation, personal growth, and career development
- Company events such as the annual summer event
- A collaborative, supportive team culture that values your expertise and ideas.
- Flexible working hours due to flextime and mobile office options