Jobbeschreibung
We are currently looking for a Product Specialist Application Software (m/f/d) for our Service & Support department.
Would you like to work with us to drive success in the digital inkjet market and contribute your expertise to a highly specialized team? Do you see the commissioning, integration and lifecycle support of our inkjet products for our global customers as an interesting challenge? Do you enjoy working in a small team of specialists and can you fulfill this task in a targeted and highly professional manner?
Then apply to us, because we are looking for Product Specialists in the field of application software (m/f/d) with professional experience for our current new developments in the field of digital production printing, who can take on these tasks with a high degree of independence and initiative.
- Analyze and track technical problems with customer installations worldwide
- Work out target-oriented and sustainable solutions to resolve issues
- Escalation support and project-based coordination
- Knowledge and information transfer by developing course concepts for users, Canon Service Engineers and Canon Professional Services Consultants
- Close cooperation with experts in R&D and product marketing
- Focus on SUSE Linux and Data Security with following key points
- Development and maintenance of Security Whitepapers for software products and SRA-controller based print engines
- Conduct compliance statements regarding PCI DSS, ISO 27001, DSGVO
- Completed vocational education as a computer scientist or a Bachelor degree in a technical course of studies or comparable education as a minimum
- Several years of professional experience
- Deep knowledge of SUSE Linux and Microsoft Windows operating systems with regard to installation, administration and usage
- Ability and willingness to work into complex issues and process problems in a structured way
- Hands-on mentality with structured, self-paced working attitude, appropriate communication skills, reliability and a positive mindset to work in a team
- Excellent written and verbal communication skills in German and good skills in English
- Flexibility and readiness to travel the world if needed (international driving license may be required)
- A challenging, interesting and responsible job in a future-oriented and international workplace, with the social benefits of a large company.
- A working environment in which you can contribute your experience and personality
- An attractive salary, a flexible working time model and other social benefits of a large company, such as a company pension scheme and work-life balance
- 30 days vacation
- Bicycle leasing
- Discounted local transport ticket
- Individual development prospects and further training opportunities
- A team that is looking forward to your reinforcement