Jobbeschreibung
European XFEL is an international non-profit company located in the Hamburg area in Germany. It operates a 3.4 km-long X-ray laser, which produces X-rays of unique quality for studies in physics, chemistry, the life sciences, materials research and other disciplines. The diverse scientific facilities at European XFEL enable scientists from across the globe to carry out a wide range of experimental techniques.
For our User Office group we are looking for a
Guest House Assistant (f/m/d), part-time (25h/week)
- Assist the Guest House coordinator in operating the Guest House in line with cost, procurement and budget guidelines and in compliance with hospitality, health, hygiene and safety as well as other statutory requirements, including periodical price analysis and revisions, and financial reporting
- Assist the Guest House coordinator for Guest House topics at both operational and administrative levels
- Coordinate, with other colleagues, the planning and organization of accommodation of users and other visitors of European XFEL
- Interfacing with external service providers in coordination with Technical Services Group
- Handle daily activities such as reservations, check‑in, check‑out, cashiering, invoicing, professional guest relations and the preparation of the office closure times (night and weekend)
- Conduct on‑call duties (OCD) in the evening and on weekends to support the main gate staff in case of Guest House related emergencies. The OCD is shared among all Guest House employees. The majority of requests for support are handled remotely, but an on-site presence could be necessary in very rare cases
- Check quality of laundry and technical support in the Guest House
- In cooperation with the other Guest House team members, coordinate the cleaning of the rooms including implementation of standards and procedures and supervise the external cleaning company team.
- In the absence of the Guest House coordinator, be the first contact for the contractor at the BeamStop Restaurant
- Review and update the information on the webpages of the Guest House and the BeamStop Restaurant
- Contact external providers (e.g. hotel software "Infor HMS", locking system "SALTO", payment solution, etc.) in case of required changes and if technical support is required.
- Stand-in for other User Office colleagues in case of absence or specific events (e.g. concerning urgent practical arrangements for users or involvement in event organization)
- Vocational training or studies in hospitality-related fields
- Proven practical experience in hotel operations, preferably in rooms division or reservations
- Excellent organizational skills, proactive approach and service-oriented personality
- Cost/quality awareness
- Proficient use of a hotel management software, electronic payment devices, electronic locking systems and good knowledge of Microsoft Office software package
- Very good communication skills
- English is the working language at European XFEL, hence fluency in English (spoken and written) is required; knowledge of German is considered as a decisive asset
Become part of a vibrant international and multicultural team of scientists, engineers, technical and administrative staff. Be involved in cutting edge scientific and technical progress and participate in our international networks. Experience our atmosphere of tolerance and respect.
Salary and benefits are similar to those of public service organizations in Germany, this includes for example:
- family-friendly working environment (e.g. additional childcare days)
- flexible working times and option for work from home depending on tasks
- 30 days of vacation, 24th and 31st of December are free as a courtesy of the employer
- extensive relocation benefits
- generous company pension scheme (6,45% of monthly salary)
- monthly social events and subsidized company restaurant
- partially financed job-tickets for public transportation
- extensive training opportunities incl. subsidized English and German language classes
- Easy and free access to a mental health platform to support your well-being
Our company language is English.
Reference number: A-247
Duration: This position is initially limited to 2 years and might become permanent subject to later decision.
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