Jobbeschreibung
Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.
For our office in Berlin Mitte we are looking for a
(Junior) UX/CX Designer (m/f/d)
- Create user-centred concepts for our website, banking, application processes and app that provide best-in-class user experience on all devices
- Define and implement concepts for optimizing the customer journey with user flows, wireframes, prototypes and screen designs
- Plan, conduct, and analyse qualitative and quantitative UX research in form of interviews, surveys and usability tests
- Define changes, refinements, and ongoing improvements for existing touchpoints
- Define tracking requirements and KPIs for the user journey
- Author, iterate, and maintain UX documentation including user process flows, touch point mappings and personas
- Generate project requirements, engage stakeholders and drive creative brainstorming sessions with cross-functional teams
- Provide timely feedback on deliverables during all stages of the design lifecycle
- Ensure that design guidelines, latest accessibility W3C rules and Lloyds policies are adhered to
- Work closely with Marketing Managers, Product Owners, Front End Developers and Data Analysts
- Work as part of an agile delivery team and liaise with design and coding tasks
- University degree in Digital Media, Web Design or adequate interaction design experience with experience in UX design across online and mobile platforms, ideally in a number of industries
- Proficiency with design tools, such as Figma, Sketch or Adobe Creative Suite.
- Excellent presentation skills and ability to clearly justify design rationale
- Experience in working with application developers to deliver completed U/X designs
- Understanding of HTML, CSS and Javascript
- Experience with responsive web design and mobile user experience design
- Ability to quickly get up to speed with new trends, products and markets
- Experience in working in an agile development environment
- Fluency in English, German language skills a plus
- An international team with colleagues from more than 50 different countries
- Social benefits such as a company pension scheme and capital formation contributions
- 30 days holiday as well as 24 and 31 December as non-working days
- Employee Assistance Programme – personal 24/7 helpline for all employees
- Various possibilities for flexible working, i.a. various part-time models, flexitime
- Extensive, very flexible home office arrangements
- Possibility to work from other EU countries for up to 30 days per year
- Additional benefits such as sports activities, free fruit, nuts and drinks
- Employer contributions to BVG job ticket and a Lease a bike programme
- An informal corporate culture - without dress code and ‘Sie'.
- An excellent learning culture and opportunity to improve your professional competencies
- Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount