Jobbeschreibung
At Statista, we're all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?
At Statista, customers are at the heart of everything we do. As a Customer Marketing Manager, you will optimize the Retention & Growth phases of the customer journey, driving engagement, loyalty, and upsell opportunities through data-driven communication strategies. Your initiatives will strengthen customer relationships, reduce churn, and maximize long-term value.
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Develop a personalized tech touch customer lifecycle, using segmentation and various communication channels (e.g. email, in-app messaging, newsletters, etc.) to drive retention and upsell opportunities.
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Optimize the customer journey by identifying key touch points and implementing targeted communication measures.
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Build and nurture a customer community by fostering engagement through forums, events, and encouraging knowledge sharing, peer-to-peer support, and user-generated content while establishing structured feedback loops to improve the customer experience.
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Analyze customer behavior and gather customer feedback to identify trends, pain points, and opportunities for improvement.
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Measure and report on campaign performance, using key retention and growth metrics to refine strategies
- More than 3 years of experience in customer retention, loyalty programs, community management or customer experience management
- Previous working experience in a B2B SaaS environment
- Proficiency in Customer Engagement tools like Braze, is nice to have
- Analytical skills and strong understanding of the customer journey
- Fluent in English & German
In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from:
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Work from abroad 10 days a year (up to 30 if your family lives abroad)
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Hybrid work and flex-time
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International team and social events
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Career & training opportunities
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Attractive locations and modern offices
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Mental health support by Fürstenberg Institute