Jobbeschreibung
Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today. Inspire people tomorrow.
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
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Your role at ZEISS Digital Partners
In the Digital Customer Interaction (DCI) unit, you will oversee the Digital Customer Journey Department, which includes 39 team members across 4 teams, with an emphasis on delivering an exceptional customer experience through online touchpoints such as B2B and B2C websites, portals, and applications. You partner up with senior management from all Strategic Business Units (SBUs) to refine and translate business goals into concrete implementation roadmaps with defined action paths for all involved parties. You are going to steer and manage the execution of those initiatives across the DCI units and in alignment with stakeholders in SBUs and Corporate IT, including responsibility for overall program budgets and the definition of collaboration models.
Furthermore, you will:
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Lead empathically, motivate and develop cross-functional teams to build, operate, and scale digital products and projects for ZEISS customers worldwide
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Organize and oversee stakeholder workshops and events for defining, aligning and presenting digital strategies
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Steer and collaborate with strategic partners and external support
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Conduct demand analysis and implement DCI-wide initiatives for organizational development
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Conceptualize and ensure tracking of core KPIs and generate actionable insights across all products in alignment with the Analytics team
If you want to know more about the role, kindly contact the responsible Recruiter: Sandro Phan ([email protected]).
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We recommend having at least 5-7 years of work experience in a role contributing to the delivery and operations of webshops, web apps and/or websites
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Proven experience in leading digital strategy and transformation initiatives within a corporate environment
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Leadership experience with a focus on team development, motivation, and performance management
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You can confidently navigate changes, such as shifts in business needs or priorities, and assist others in doing the same
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You have a proven track record of winning colleagues from operational to top management level to drive your topics
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Demonstrated ability to manage complex projects and programs, ensuring delivery on time and within budget
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Hold excellent English proficiency, with German abilities considered a plus