Jobbeschreibung
Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA we believe that great ambitions demand resilient companions. It's why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.
Quality Manager (m/f/d) Client Care
Within our Global Client Care ecosystem, you are responsible for quality issues and ensure the communicative interface between front and back ends to answer to market demands in a timely manner. You will play a leading role in the implementation of quality standards and processes as well as the optimization of existing systems in cooperation with the specialist departments and manage the monitoring of quality specifications.
This is a full-time position based in our head office in Cologne reporting to our Client Care Operations Manager.
Transversal management
- Leading the monthly quality cycle in coordination with Global Quality and Product Development Teams
- Assessing and prioritizing different actions to improve the quality of products and processes
- Circling back the outcome of the monthly Quality cycle to store teams & technicians
Analysis & process improvement
- Establishing, improving and sharing repair instructions & quality control processes with our Retail, Customer Services & Client Care communities, including developing and implementing SOPs as well as providing training sessions
- Performing quantitative analyses related to product performance to identify trends and areas for improvement and to reduce the occurrence of the most common pain points
- Conducting qualitative feedback loops with store teams and technicians to review their practices of repairing processes or product design recommendations
- Monthly consolidation of quantitative data & qualitative feedback in a quality report that will feed the monthly Quality cycle
- Bachelor's degree paired with at least 5 years of relevant work experience in Quality Management, Engineering, Business Administration, or another related field
- Outstanding customer orientation, networking skills and commitment to providing excellent service
- Proven ability to identify issues and push for continuous improvement implementation measures
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Analytical & performance driven way of working
- Good knowledge of data analysis and MS Excel required, experience in RMS preferred
- Fluent English skills, German skills would be beneficial
- 30 days paid vacation per year
- Flexible working hours and a hybrid working model
- RIMOWA Essential Cabin suitcase as a gift after the probationary period
- Corporate benefits and 30% discount on the RIMOWA assortment
- Company pension scheme with a high employer contribution or other capital-forming benefits
- Great canteen with freshly cooked and affordable food
- Free employee parking, public transportation ticket & job bike (partly subsidized)
- International environment and development opportunities within LVMH