Jobbeschreibung
At Husqvarna Group, we are looking for a Local IT Services Team Lead who will be responsible for the end-to-end delivery of local IT services. This role offers an exciting opportunity to plan, lead, and continuously improve our IT services, ensuring they bring value to the business. If you have a passion for IT service management and are ready to take on a leadership role, we'd love to hear from you!
Shaping great experiences is what we do. With our passion for innovation, we create new solutions to enhance urban and green spaces used and loved by many. Transforming the way the world care for outdoor environments. For more than three centuries we have kept innovating and re-inventing our business. Today we're the world's leading producer of outdoor power products for forest, park and garden care, watering products and power tools for construction
As the Local IT Services Team Lead, you will:
- Lead and Manage IT Services: Take full responsibility for the delivery of local and regional IT services, ensuring they meet business needs and adhere to service agreements.
- Project Coordination: Coordinate GIS projects and manage IT demands, changes, incidents, and requests to ensure seamless service delivery.
- Service Optimization: Manage and optimize service delivery for IT applications, including change management, releases, and problem management.
- End-User Support: Act as the first and second-level contact for IT support issues, providing timely solutions and updates.
- Collaboration: Work closely with business stakeholders and GIS colleagues to ensure services meet business needs, and escalate issues as necessary.
- Team Leadership: Lead a dedicated team, plan work according to priorities, and facilitate team meetings to keep operations smooth and efficient.
- Vendor Relations: Maintain relationships with vendors and strategic partners to ensure aligned service delivery.
- Compliance & Security: Ensure all services comply with IT security guidelines and IT audit processes.
To be successful in this role, you should have:
- Education: A Bachelor's or Master's degree with at least 3 years of relevant experience or equivalent work experience.
- Experience: At least 2 years in workplace or infrastructure management, with strong knowledge of IT security, application management, and service management.
- Skills & Expertise:
- ITIL service management knowledge
- Strong analytical and troubleshooting skills
- Proficient in project management (Agile, Waterfall, Hybrid)
- Experience in vendor management and IT service delivery
- Familiarity with internal networking and IT infrastructure
- Leadership: Excellent leadership abilities with a customer-centric, proactive, and results-driven mindset. Experience leading teams without direct reporting lines is a plus.
- Communication: Strong communication, presentation, and interpersonal skills, with the ability to engage with stakeholders at all levels.