Jobbeschreibung
Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in our Beckman Coulter Life Sciences Technical Support Team EMEAI? Do you enjoy working and supporting as a Technical Support Specialist our Field Service Team and customers? Then read on!
We are currently seeking a Technical Support Specialist in Life Sciences EMEAI who will be responsible for supporting our Automation product-lines and integrated solutions over a vast geography. The Technical Support Specialist provides highly specialized and qualified technical support to the field service department, conducts customer, application, field service training and coaching activities, installation support and onsite technical support at escalated customer sites. You will be frequently interacting with various departments on all support and management levels as well as with customers. You will work independently and self-organized, prioritize your activities to ensure that key milestones are achieved and develop continuously your skills.
In this role, you will be responsible for:
- Assisting field service engineers with troubleshooting the most difficult problems in high pressure situations
- Consulting with colleagues, engineering, applications, manufacturing and field when troubleshooting to advance knowledge and verifying progress when troubleshooting
- Utilizing proper statistical techniques to review service data to interpret, propose actions and next steps to investigate to root cause develop countermeasures and monitor for timely determination of effectiveness.
- Training others on topics where expertise has developed to expert level.
- Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
- Bachelor's degree in engineering or similar field and multiple years of experience in a high-tech environment
- Experience in electrical, hydraulic, pneumatic, mechanical troubleshooting, theory and application in automated systems
- Ability to work independently, make fast decisions and prioritize tasks
It would be a plus if you also possess previous experience in:
- Excellent English (written and oral),
- An add. language would be an asset
- Computer literate (especially in Excel, PowerPoint, Outlook and Oracle a plus)