Jobbeschreibung
Emile Egger & Cie SA is a medium-sized, independent and owner-operated Swiss industrial enterprise with a concentration on the development and manufacture of pumps and Iris® diaphragm control valves.
Our subsidiary in Mannheim is part of the international EGGER Group with headquarters in Cressier (Switzerland).
We lead the field in providing solutions to the challenges of conveying difficult fluids, giving long-term, reliable support to our customers helping them to succeed.
To support our team at the Mannheim office, we are currently looking for a
IT Service Desk Technician (m/w/d)
Provide timely and effective IT support to Egger employees of the local entity and contribute to the group level IT support. Contribute to the global Service Desk service delivery and to the continuous process improvement.
Main responsibilities
- Manage and resolve service desk tickets and technical issues
- Install, configure, and support a wide range of IT hardware and software
- Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt
- Provide troubleshooting end users services technical issues
- Assist with IT projects, including system upgrades and deployments
- Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate
- Contribute to the establishment and maintenance of Service Desk related standards
- Collaborate with Global IT team members to deploy global systems and resolve complex issues
- Contribute the continuous improvements of the Service Desk services
- Contribute to the IT risk management process
Education
- CFC in IT possibly supplemented by higher education in IT (or qualification deemed equivalent)
- 3-6 years of experience in IT service desk or related roles.
- Fluent in English and German, both written and spoken.
Qualifications
- Strong knowledge of Microsoft Windows operating system and services.
- Good multidisciplinary technical skills in the areas of computer systems
- Working knowledge of M365, Intune, Entra services.
- Fundamental knowledge of IT security and Networking
- Technical certifications (CompTIA, Microsoft, Cisco) would be a plus.
Skills
- Strong customer-focused attitude with a problem-solving mindset.
- Excellent ability to collaborate with a local and global team.
- Willingness to learn and adapt to new technologies and processes.
- A reliable job with 38.5 hours/week and 30 days annual leave
- Flexitime account and flexible working hours for a pleasant work-life balance
- An excellent salary package and company pension scheme
- An interesting and varied area of work
- A comprehensive training programme at the Mannheim branch and an interesting working environment
- Become part of a medium-sized company culture with flat hierarchies and the professionalism of an international group
- Jobrad
- Coporate events
- Attractive opportunities for further training
- Free drinks and company car parking spaces