Jobbeschreibung
Do You Believe in Quality, Service and Team Spirit? Then Implement these Values Together with Us.
Make a difference as a
Lab Services Solutions Architect (m/f/d)
West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2020 sales of $2.14 billion reflect the daily use of approximately 112 million of its components and devices which are designed to improve the delivery of healthcare to patients around the world.
Location: Eschweiler, NRW, Germany
Department: Digital Transformation
Job Summary
The Lab Services Solutions Architect, as part of a Digital and Transformation (D&T) Team, will be primarily responsible for administrating, supporting and implementing lab instrument software and associated server-based platforms and server-based laboratory applications (LMS, SDMS and Empower) within Analytical Services. The Solutions Architect will work closely with other members of the D&T, QA, Metrology and Lab Operations to ensure these systems meet the needs defined by Global Analytical Services which include maintaining cGMP compliance.
- Administer and support lab equipment software within the Analytical Services to ensure systems are operational
- Administer and support server-based lab applications such as LMS, SDMS and Empower which are directly integrated with the equipment
- Participate in user management and daily application management activities associated with the global Laboratory Information Management System (LIMS)
- Participate in the assigned activities which support the roll-out of key initiatives for lab automation and compliance to the global site laboratories
- Participate in a rotating "on-call" support role to provide application support 24 hours a day, 7 days a week, 365 days a year. This includes coordinating support with the software vendors as needed
- Maintain systems in a compliant environment to control costs, reduce risks and improve productivity
- Collaborate with Lab Operations and Metrology to ensure system needs within Analytical Services are communicated
- Write and execute IQs, OQs, PQs, and validation protocols as necessary
- Initiate and review documents such as laboratory investigations, work instructions, SOP's, etc., as assigned
- Ensure that new systems and software are properly integrated with existing processes and capabilities
- Assist and participate in audits
- Education
- Bachelor's degree or equivalent experience in IT, laboratory systems or a scientific field
- Work Experience
- Minimum of three years of industry experience with at least two years of experience working with lab systems
- At least one year experience working with lab systems
- Preferred Knowledge, Skills and Abilities
- Working knowledge of various analytical instruments software is a must
- Experience working in a cGMP-compliant analytical lab with knowledge of Part 11 compliance and validation is a must
- Solid understanding of PC hardware, PC-based networking and Microsoft Windows operating systems is a must
- ITIL Foundations certification, A+, COMP TIA, MCSD, MCDBA, Oracle OCA or OCP is a plus
- Ability to work with staff, peers, and others in a fast-paced, team-oriented, crossfunctional, multi-cultural environment to accomplish established goals and objectives as well as identify and resolve problems
- Initiative and ability to work independently
- Strong analytical, problem-solving and decision-making abilities
- Excellent written and verbal communication skills required
- Working knowledge of any or all of the following applications: Waters Nugenesis SDMS, Waters Empower, an LMS such as WebCtl or LMS Pharma is a plus
- Experience with Oracle, various Microsoft products such as Microsoft SQL Server, Microsoft Application Development Tools is a plus
- Awareness of all relevant SOPs as per company policy as they relate to the position covered by this job description
- Ability to comply with the company's safety and quality policies at all times
- License and Certifications
- Information Technology / ITIL Foundations v3 preferred
- Travel Requirements
- 10%: up to 26 business days per year
- Physical Requirements
- Light-exerting up to 20lbs / 9kg of force frequently, and / or negligible amount of force to move objects frequently
- Internationality – As an American company, we live a global cooperation within international structures
- Philanthropy – We value an appreciative and friendly work environment as well as flat hierarchies
- Market-appropriate remuneration – We offer an attractive, market-oriented remuneration, including company social benefits and purchasing benefits
- Social engagement – We support local aid organizations through various actions organized by our employees
- Diversity – We at West value the wide range of our employees who make up our company
- Safety – Occupational safety is our highest priority; we offer secure jobs in a sustainable industry
- Development opportunities – Our employees benefit from an extensive range of trainings as well as from a constant and targeted employee development
- Family-friendly culture – We attach great importance to reconciling private life and work; flexible working hours are a matter of course for us