Jobbeschreibung
Global Service Manager (m/f/d) Chemical Industry
Region: Cologne or Künzelsau (mobile work partly possible)
The BERNER Group is a European trading company for professionals in the fields of mobility, construction and industry. We are the leading B2B specialist and an innovative manufacturer of chemical products. Our purpose is: "We are pushing the limits of the possible for the shapers of a better tomorrow." This means that our strong brands BERNER, BTI by BERNER and CCS assist our customers in successfully running and maintaining their businesses.
- Identification of new service developments and trends
- Development of new customer services incl. preparation of go-to-market assets (e.g., contracts, advertising, training) in collaboration with internal departments (e.g., Marketing Operations, Legal, Purchasing)
- First go-to person for local ad hoc requests and service launch support
- Analysis of service KPIs, best practice identification and definition of countermeasurements
- Regular performance steering with local country organizations
- Ideally, you have been working in a marketing or sales environment
- You gained first experience in an international working environment
- You work with a hands-on mentality and are fluent in English with great communication skills
- You are persuasive and have the innate ability to clearly express important topics
- You are persistent and able to manage cross-functioning teams
- Permanent employment contract
- Remote work options available
- Comprehensive onboarding through a structured training program
- Technically modern equipped workplace
- Künzelsau: Company restaurant with daily, freshly prepared meals
- Cologne: Sodexo meal vouchers
- Travel cost reimbursement
- Bicycle leasing through JobRad
- Discounted membership with our partner Wellpass, providing access to 5,000 high-quality sports and health facilities as well as online fitness courses
- Company pension scheme and attractive conditions for employee purchases
- Various training opportunities in a future-oriented family business