Jobbeschreibung
From vision to reality
As a trendsetter and innovator in the workforce management market, we have a clear vision of how we can change the world of work for the better and create value for our customers. This vision of a human economy drives us forward and motivates us.
We are organizing the working world of the 21st century
The newspaper DIE WELT counts us among the key players that are organizing the working worlds of the 21st century. We are mentioned in the same breath along with companies like Adobe, ADP and Microsoft. This is not only a matter of pride, but also an incentive for us to bring our vision to life day in, day out.
- Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
- Taking customer inquiries, analyzing, and offering solutions
- Answering questions about our software directly as well as via our ticket system
- Advising customers on the implementation of HR processes
- Close collaboration with our consultants and the development department
- Developing and testing corresponding solutions
- Documenting the activities carried out in our ticket system
- Completed education, ideally in the IT field
- Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
- Customer- and service-oriented work and teamwork skills
- Strong communication skills
- Good technical understanding
- Good English skills
- Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program
- Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits
- Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day
- Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning
- Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor
- Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product