Customer Loyalty and Growth Associate (m/f/d)

AnyDesk Software GmbH

  • Lissabon
  • Veröffentlicht am: 28. Oktober 2024
Jobbeschreibung

About Us

AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.

Join us in shaping the future of software technology!


What we are looking for:

To support us on our mission, we are looking for a highly motivated Customer Loyalty and Growth Associate to join our Customer Experience department. In this pivota l role, you will play a key part in ensuring the ongoing satisfaction and growth of our customer base.

  • Manage the renewal process for assigned customers within the 90-day renewal window, ensuring seamless continuation of services
  • Identify opportunities to sell additional features and connections (upsells) to existing customers, enhancing their experience and our revenue
  • Focus on upgrading customers from legacy licenses to our current offerings, ensuring they benefit from the latest features and services
  • Streamline customer management by consolidating multiple individual licenses into a single, manageable license when opportunities arise
  • Aim to reduce customer churn and increase retention, employing strategies that contribute to the overall goal of the Customer Loyalty and Growth team
  • Conduct product demos and provide comprehensive support to customers during the renewal process, addressing any questions or concerns
  • In cases where customers decide to churn at the end of their renewal period, gather detailed feedback to understand their reasons and inform future retention strategies

Basic Qualifications:

  • Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal
  • Easy to work with
  • Sense of urgency
  • 1-3 years of experiences in CSM/Account management
  • Experience selling 3-year deals, preferably SaaS
  • Proficient knowledge of business administration, negotiation, and retention skills
  • Experience leading demos with customers
  • Passion and understanding for technology (Cloud Services & SaaS Solutions), CRM, and business (process) analysis
  • Creative and empathic, with great communication skills
  • We are looking for someone with excellent written and verbal communication skills in at least two of the following languages: German, Italian, Portuguese, French or Spanish. Additional languages would be a plus

Preferred Skills and Experience:

  • Experience working under quotas and KPI's
  • Organized and structured with excellent analytical and problem-solving skills
  • Adaptability and resilience in a fast-paced environment

What we offer:

  • Flexible working hours
  • Potential for personal and professional development
  • A fun, creative and supportive team
  • Be part of a fast growing company with a lot of opportunity for advancement
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