Jobbeschreibung
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.The Manager Patient Operations Apheresis (m/f/d) is accountable to manage onboarding and on-going performance of Apheresis Centers used for Celgene/BMS Clinical and Commercial Antigen Receptor (CAR) T-cell Therapies. This role will serve as the patient operations single point of contact for Apheresis Centers located within the designated region of EMEA. The Manager Patient Operations Apheresis (m/f/d) will work cross functionally with a large set of stakeholders within the Cell Therapy Organization, at local, regional, and global levels. Regional travel up to 50% of time may be required.
Key Responsibilities:
- Onboard and manage Apheresis sites involved in clinical and commercial Chimeric Antigen Receptor (CAR) T-cell Therapies as per launch plans and established processes, in collaboration with internal clinical and commercial teams for the assigned region(s).
- Develop and foster relationships with Apheresis Center Staff for the assigned region(s).
- Collect VOC (Voice of Customer) and VOB (Voice of Business) feedback used for continuous operations improvement.
- Comply with applicable SOP's and regulations.
- Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers, as well as Change Controls and GxP documentation, as required.
- Closely work and collaborate with Scheduling and Cell Therapy Operations, Quality Assurance, Supply Chain, Clinical & Commercial, Information Technology, Project Management teams and other internal business partners such as local affiliates.
- Deliver, manage and collaborate on local, regional, and global projects, as assigned.
- Manage rollout of process changes internally and to the assigned sites, as applicable.
- Ensure data is accurately captured and consistent using the Information Systems and tools deployed within the organization.
- Develop, monitor, and roll out KPIs and reporting tools.
Qualification and Experience Requirements
- Required Undergraduate Degree in Life Sciences or Engineering (Registered Nurse, Biomedical Engineer).
- Required Minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech.
- Prior customer facing role in pharmaceutical/biotech industry.
- Written and verbal fluency in German.
- Advanced degree in the Life Sciences or Engineering (e.g. MSc/MBA, Pharm D/PhD).
- Experience working in Apheresis, Cellular Therapy or Stem Cell Transplant programs.
- Experience working with critical raw material suppliers or contract manufacturing organizations.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients' lives through science ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.Mehr