Jobbeschreibung
The Hertie School in Berlin prepares exceptional students for leadership positions in government, business, and civil society. The school offers master's programmes, executive education and doctoral programmes, distinguished by interdisciplinary and practice-oriented teaching, as well as outstanding research. Its extensive international network positions it as an ambassador of good governance, characterised by public debate and engagement. The school was founded in 2003 by the Hertie Foundation, which remains its major funder. The Hertie School is accredited by the state and the German Science Council.
We are looking to fill the position of
Associate IT Operations (gn)
full-time (40 hours/week). The contract is permanent and to start as of 01 January 2025. The successful candidate will join our IT Operations team.
- Provide technical support for end-user accounts, Hertie School desktop hardware, standard software and printer issues across multiple locations.
- Diagnose and resolve tier 1 and tier 2 technical problems related to computer systems, telephony, software, and other related hardware.
- Co-operate the helpdesk ticketing system, ensuring timely resolution and accurate documentation of issues.
- Perform maintenance for LAN and Wi-Fi networks
- Conduct user account management including account creation, permission assignment and password resets.
- Perform proactive maintenance on Hertie School client devices, including security patches and application updates.
- Troubleshoot and resolve printer problems, including maintenance and vendor escalation when necessary.
- Troubleshoot and resolve projectors and video conference system problems, including maintenance and vendor escalation when necessary.
- Manage device distribution and collection for employees regarding onboarding and offboarding process.
- Provide basic technical training and guidance to end-users.
- Collaborate with the IT team to escalate and resolve complex technical issues.
- Maintain up-to-date documentation of IT processes, procedures, inventory database and configurations.
- Identify and report potential major incidents and problems to infrastructure level.
- Collaboration in projects related to IT service operations.
- University degree related to Computer Systems/IT.
- Good knowledge of operating systems (Windows, macOS, iOS, Android) and common client applications (e.g. MS Office incl. MS Teams and Zoom).
- Basic knowledge of MS Active Directory and user account maintenance as well as access rights management (incl. GPOs).
- Working knowledge of Networking concepts, IT Infrastructure, and computer systems.
- Strong customer support skills.
- Excellent written and verbal communication skills.
- Problem-solving ability to diagnose and resolve basic and complex technical issues.
- Possess attention to detail, follow-through and Goal-oriented professional practice.
- High level of professionalism and ability to maintain confidentiality.
- The ability to explain to a non-technical person in a way they will understand.
- Independent and reliable way of working, but also a teamplayer.
- Good written and spoken English and German.
- A stimulating international working environment and a challenging variety of tasks
- Flexible working hours within the framework of the legal requirements
- 30 days paid holiday per year
- Training opportunities
- Job ticket for public transport
- Up to 20 days workation per year