Jobbeschreibung
At Statista, we're all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team. Are you ready to join us?
Your Team:
Our Client Success team is essential to the success and continuous growth of our client base. We are committed to ensure our clients achieve their goals by leveraging our solutions, driving engagement, satisfaction, and long-term partnerships. We are the client's voice and a key driver of cross-functional efforts to consistently deliver outstanding client value.
- Develop and implement a feedback strategy that aligns with business objectives, while playing a key role in building a company-wide, customer-centric culture through regular initiatives.
- Conduct user research using methods like surveys, interviews, and NPS to gather actionable insights.
- Streamline and standardize processes for collecting and analyzing customer feedback, establishing clear guidelines & responsibilities.
- Analyze both qualitative and quantitative data to uncover trends, collaborating closely with Product, Client Success, and Marketing teams to drive product and campaign improvements based on customer feedback.
- Prepare and present research findings through reports and dashboards, tailored for various stakeholders.
- Create and lead training programs to equip teams with skills in user research and feedback analysis.
- Degree in Business, Marketing, Psychology, or a related field.
- Experience in user research, customer segmentation, customer journey analysis, market research, or consulting.
- Expertise in qualitative and quantitative research methods (e.g., interviews, focus groups, surveys).
- Strong ability to analyze and visualize complex data, driven by a commitment to enhancing the customer experience.
- Excellent communication skills and experience working cross-functionally.
- High level of autonomy
- Opportunity to grow quickly into mentor and/or leadership role
- Statista University - extensive training offer and individual coaching
- Dynamic, international team
- Office located directly within the city center
- Deutschland-Ticket Support
- Visa Support
- Sabbatical
- Flextime
- Hybrid Work
- Access to continuous learning and development opportunities
- An inclusive work environment that values and celebrates diversity
- Regular team events and activities to promote team cohesion