Jobbeschreibung
Glovis Europe GmbH operates as the European subsidiary of the South Korean group Hyundai GLOVIS and is a growth-oriented service provider in the field of supply chain management with a focus on automotive logistics. Since our founding around 18 years ago, we have been able to establish ourselves as one of the leading companies in the top logistics class, the logistics of finished vehicles, and have always placed great emphasis on continuous and sustainable growth.
We are committed to excellence in the automotive logistics industry. We pride ourselves on building strong customer relationships and providing exceptional service. As we continue to grow, we are looking for a suitable candidate for our Supply Chain Planner Specialist for Claims Management (m/f/d) position in our France office in Marckolsheim.
- Follow up on claims related to Hyundai Connect, linking claims to the responsible carriers for Spot transportation
- Provide customer support in resolving conflicts between carriers and dealers
- Maintain and update the fleet damage tracking file with accurate, real-time information
- Ensure logistics service providers (LSP) manage damage claims as quickly as possible, minimizing delays
- For Fos, coordinate damage repairs with the appropriate repair shop (WHS)
- Track and update files to monitor FPR (Finished Product Repair) damages
- Follow up with compounds to ensure timely repairs of damages and minimize delays
- Update files to track compound damages and monitor progress
- Offer prompt feedback to customers if vehicles are delayed due to damage, providing clear explanations and solutions
- Support LSPs as needed to handle claims effectively and efficiently
- Prepare for and participate in weekly meetings with Hyundai & Kia, including file preparation and responding to inquiries during the meeting
- Successfully completed bachelor's or master's degree in logistics
- 2-3 years of experience in logistics, claims management, or a similar role
- Strong communication and organizational skills
- Strong problem-solving skills with the ability to identify issues and propose practical solutions
- Ability to handle conflict resolution between multiple parties (e.g., customers, carriers, and dealers)
- Proficient in MS Office, particularly Excel
- Fluent in French and English, both written and spoken
- Familiarity with vehicle damage repair processes and logistics operations
- Interesting and challenging work opportunity in a rapidly growing company
- International and multicultural work environment with wide connections all over the world
- High-performance remuneration with various company benefits
Please send us your CV and cover letter including your earliest possible start date and salary expectation. We are looking forward to getting to know you. View More