Jobbeschreibung
Nordhealth's mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 55,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.
Vetera, as part of the Nordhealth product family, has been established as the leading veterinary practice management software provider in the DACH region. Vetera products are currently serving more than 2,000 veterinary practices, clinics, and partners throughout Germany, Austria, and Switzerland. Our goal is to make everyday practice and clinic work efficient in times of increasing digitization, to enable veterinarians to communicate with their customers in multiple ways, and at the same time to enable optimum animal welfare.
If you have experience in software implementation and customer training and would you like to work with an interesting product in the dynamic field of health technology, keep reading!
As an Implementation Specialist at Vetera, you play a crucial role in the success of our clients. You will manage the onboarding process for new clients and provide ongoing support and enhancements for existing clients, ensuring a seamless integration and continued satisfaction with our software solutions.
Your key responsibilities include:
- Project Management: Independently plan and execute onboarding projects, including defining project timelines and ensuring targets are met.
- Technical Implementation: Install software, prepare the system environment, and integrate technical components.
- Customer Training and Consulting: Conduct on-site training sessions, consult clients on effective software utilization, and lead them through the onboarding tasks.
- Support: Provide support immediately after go-live and continuously address any issues during the onboarding phase.
- Process Improvement: Contribute to the development and implementation of best practices for the onboarding process.
Ideally, you have already gained some experience from working in a fast growing, global SaaS company. The ideal candidate has
- Experience in software implementation, ideally in the healthcare sector
- Project management skills and technical proficiency.
- Excellent communication skills and the ability to effectively conduct training and consulting sessions.
- Proactive problem-solving skills and adaptability to changing customer needs.
- Team-oriented with a willingness to engage in cross-functional work.
- Fluency in German and proficiency in English.
In addition, we humbly request that you are:
- A proactive problem-solver to address technical and logistical challenges.
- Adaptable to changing customer needs and technical requirements.
- Collaborative by mindset to work effectively with different teams.
Please note that this role includes occasional travel for on-site customer training and Go-Live support in the DACH region.
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Nordhealth operates in a rapidly changing healthcare field worldwide, and we are seeking colleagues who would be eager to be part of it.
Vetera GmbH operates as a remote-first company, offering flexibility to work from home anywhere in Germany.
In addition, we offer:
- The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
- Competitive compensation and benefits
- Learning and professional growth opportunities
- Talented colleagues from around the worldA dynamic environment where continuous improvement, diversity, and autonomy are valued.