Jobbeschreibung
MiSUMi Europe is not like any other company
Our journey starts with Konichiwa (こんにちは) - Because with us Japan meets Europe
We MISUMI, a Japanese group, rely on capable, culturally open and motivated employees in Frankfurt. With more than 20 million products worldwide and 80 trillion configuration possibilities, we are setting new standards in automation technology as well as for stamping dies and injection molding applications
We offer an exciting and international work environment in connection with performance-based remuneration and opportunities for career development within the company. Join MISUMI and become a part of our team!Diversity is an important part of our global corporate culture. Therefore we are pleased to receive applications from severely disabled people, who are given preference if they have the same qualifications.
We are looking for a Customer Support Specialist with a technical background to support our customers with questions about our AI-based on-demand manufacturing service “meviy”.
From upload to finished product, all from a single source.
In this operational Customer Support Specialist role, you will be responsible for working with our customers and providing them with solutions.
Become a part of our multinational team with around 300 employees from more than 33 different nationalities in Europe. Diversity is our strength! We are looking forward to welcoming highly motivated new members to our team of currently 12 employees working together in the Meviy department. Of these, 3 belong to Customer Support.
Your tasks will include the following activities:
- You are the main contact person for meviy product-related topics. You will support our customers from the EU market in writing, by telephone and in team meetings.
- You will be responsible for processing orders and inquiries as well as complaints management.
- Continuous improvement is a matter of course for you. You work on process improvements across departments and ensure their implementation.
- You increase customer satisfaction by identifying their concerns and problems and offering solutions.
- You have completed technical or commercial vocational training with relevant professional experience in dealing with technical products.
- You have 1-3 years of professional experience in B2B customer service or technical areas, ideally in the mechanical engineering sector or industrial manufacturing.
- You are proactive and a strong communicator.
- You have a structured and independent way of working, as well as customer orientation and reliability.
- Ideally, you have initial knowledge of ERP/CRM programs and are very familiar with MS Office.
- You are business fluent in German and English, other foreign languages are an advantage.
Hybrid working: We offer you flexible working between digital work from home and a modern office in the center of Frankfurt (3 days remote / 2 days office).
Training & Development: We give our employees individual training opportunities to develop their skills. In addition, we offer an e-learning platform where you can access various modules from different subject areas at any time.
Jobticket / JobBike: You will receive a Jobticket from us. We also get our employees on bikes – select a JobBike and start cycling.
Health care: Your health is important to us. That's why you benefit from our regular check-ups and our health week with various workshops.
Gym: With us you can stay fit in our in-house gym, whether before work, during your lunch break or after work.
Childcare: We support you in getting a place in the in-house kindergarten in St. Martin Tower (depending on availability).
Other benefits: We want our employees to feel comfortable. That's why we also offer other benefits, such as employee events, corporate benefits or the restaurant in the St. Martin Tower.