Jobbeschreibung
Perrigo is one of the world's leading OTC companies, with annual sales in the region of 4.06 billion US dollars. With more than 10,000 employees, the company distributes pharmaceuticals, medical products, nutritional supplements and cosmetics via pharmacies, chemist's shops, online mail order companies and the grocery retail industry in over 40 countries. Omega Pharma's success is based primarily on developing and marketing successful brands such as GRANU FINK®, Abtei®, Wartner®, Pencivir® and Yokebe®, which set new standards for both the consumer and the competitor.
Customer Service & Logistics Specialist (m/w/d)
This role helps drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer fulfillment and enhancing the customer experience.
The Customer Service & Logistics Specialist serves as the key supply chain contact for both internal and external customers for the overall management of customer orders including order capture, order management and improving the customer experience.
The role is responsible for maintaining high service levels through improved customer forecast accuracy and customer collaboration, whilst also reducing costs within the total supply chain.
Develop the strategy and execution plan to deliver target customer service levels, costs, inventory and cash collection targets, specifically:
- Implement rigorous daily management routines across the organization, and hold people accountable to deliver exceptional customer fulfillment.
- Define and track relevant metrics across key performance indicators (KPIs) to ensure strong performance management. Implement a continuous improvement culture with diligent root cause analysis.
- Drive the development of order-to-cash systems, processes and resources to reduce cycle times through increased automation and application of digital technologies.
- Partner cross-functionally to understand customer wants and needs, and develop solutions to drive excellence in customer experience.
- Work with logistics providers to define and implement the right logistics network that meets customer needs and dovetails with regional logistics flows.
- Work with Planning and Commercial teams to ensure the successful launch of new products.
Identify and execute joint value creation opportunities in the supply chain with key customers, specifically:
- Own the customer fulfillment agenda — establish strong personal relationships with supply chain leaders from key customers.
- Capture and commercialize joint value creation with customers.
- Promote innovation both internally and externally to support new digital business opportunities in customer fulfillment.
Establish rigorous data management, specifically:
- Drive robust customer and product data governance: stock in trade, EPOS, on-shelf availability, customer forecast
- Ensure data synchronization with customers using industry standards.
- You work enterprisingly and independently
- You have experience in and an affinity for change management
- You have clear a entrepreneurial attitude, drive and motivation: you aim to make a difference and are keen to tackle a “start-up”-style challenge
- You have experience in both traditional product marketing (including business planning, product development and producing advertising materials) and digital marketing, and are very creative
- You have professional experience in OTC marketing in Germany, ideally complemented by experience in FMCG marketing, and have also worked in Switzerland and Austria.
- You have strong analytical skills, are adept in conceptual and strategic thinking and have an analytical approach and affinity for numbers, with particular knowledge of P&L
- You are used to leading a team with several employees and support your colleagues' growth with a development- and team-oriented leadership style
- You successfully completed your university education, preferably with a focus on business studies/marketing
- You are passionate about the need to break new ground and act unconventionally and pragmatically, and you are equally committed to making a difference and creating great things in a dynamic environment
- Independent work as part of a motivated and dynamic team
- Varied and interesting tasks
- Ongoing change and personal development
- Attractive salary package
- Attractive social benefits, e.g. occupational pension