Jobbeschreibung
TOMRA Recycling Sorting designs and manufactures sensor-based sorting technologies for the global recycling and waste management industry to transform resource recovery and create value in waste. The company was the first to develop advanced waste and metals sorting applications use high capacity near infrared (NIR) technology to extract the most value from resources and keep materials in a loop of use and reuse. To date, more than 10,000 systems have been installed in 100 countries worldwide.
TOMRA Recycling is a division of TOMRA Group. TOMRA was founded on an innovation in 1972 that began with the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today, TOMRA is leading the resource revolution to transform how the planet's resources are obtained, used and reused to enable a world without waste. The company's other business divisions are TOMRA Food and TOMRA Collection.
The Group employs 5,000 globally and is publicly listed on the Oslo Stock Exchange. The company headquarters are in Asker, Norway. For further information about TOMRA, visit www.tomra.com and follow TOMRA Recycling Sorting on Facebook, Twitter, LinkedIn and on Instagram.
As a Service Sales Coordinator you will be part of a team which ensure customer experience from A-Z with TOMRA Service stay's highest industrial standard. Your responsibilities will include responding to customer inquiries, providing administrative support, and ensuring efficient coordination with internal functions to meet customer needs.
Responsibilities:
- Respond promptly and professionally to customer inquiries, orders, and service requests via phone and email.
- Cultivate strong relationships with clients, understanding their needs and addressing concerns effectively.
- Assists Service Sales Advisors in creating customer service contracts
- Follow up of service visits and invoicing
- Monitor and expedite spare parts orders to guarantee on-time delivery
Requirements:
- certified commercial training (abgeschlossene kaufmännische Ausbildung)
- At least two years of previous customer service experience prefferred,
- Good working knowledge of ERP / CRM software and Microsoft Office applications, including Word, Excel, and Outlook.
- Superior customer service skills.
- Positive attitude in a team environment.
- Excellent interpersonal skills and the ability to deal effectively with customers in German and English language are necessary.
Other skills/abilities
- IFS knowledge is a plus
Company benefits
- Hybrid working principles, flexible working hours;
- Office comfort: free parking spaces, canteen, coffee machines;
- Professional and personal development: learning on the job, specialized course, conferences etc.;
- Coaching opportunities - Individual Development Programs;
- Norwegian corporate culture (no hierarchical thinking, transparent communication culture).
Are you interested?
Please send us the following documents:
- Your CV in English
Please also give us the following information:
- Your Salary expectation
- Your notice period
- Your possible start date
- Willingness to relocate (as this position requires on-site presence)
*TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
Most important – it's a match!
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