Jobbeschreibung
As a multinational company, tesa develops innovative adhesive tapes and self-adhesive product solutions for various industries, commercial customers and end consumers. There are already more than 7,000 tesa adhesive solutions that help improve the work, products, or lives of our customers. Today the focus is on sustainability and energy-saving processes. tesa invests in the development of environmentally friendly products and solvent-free manufacture processes as well as in the use of renewable energy sources at its locations. tesa is active in 100 countries and operates plants in Germany, Italy, China, the USA, and soon also in Vietnam. Around three quarters of the tesa Group's sales (2022: EUR 1.7 billion euro) are generated by applications for industries. Together with its international clients, tesa develops innovations that are customized at product and process level. Already more than 130 tesa tapes may be installed in an electric car and over 70 in a smartphone. In the printing and construction industries, too, tesa is constantly penetrating new segments and countries with its special adhesive tapes. The company generates almost one quarter of its sales with products for end consumers and professional craftsmen. 300 applications, such as the legendary tesafilm®, make life easier or, when it comes to insect protection, even make it a bit more pleasant. tesa counts among the world's leading manufacturers of adhesive solutions. Since 2001, tesa SE is an independent 100% affiliate of Beiersdorf AG (i.e., NIVEA, Eucerin, la prairie) with approx. 5.000 employees today.
Deliver continuous improvement (CI) activities leading to lean processes, enabling increased customer
dedication, strive and support for optimized systems usage and processes harmonization adherence
in the cluster in end-to-end Business Operations. Ensure sustainable implementation of new processes
and tools over time.
- Analyze, optimize, and enhance operational processes in consultation with the Cluster leadership/management team
- Identify inefficiencies, troubleshoot gaps, identify root cause using processes defined by regional key users as a baseline
- Responsible to create action plans and involve stakeholders in order to meet the targets defined in the scorecard of the Business Operations KPIs
- Regularly analyze the effectiveness of the running processes
- Promote changes internally and overall process efficiencies to grow the CI culture in the company
- Ensure and monitor compliance to service levels agreements according to the customer segmentation and Operational Service Packages (OSPs)
- Represent the Cluster in the project roadmap definition
- Support and coordinate the implementation of strategic projects and process harmonization initiatives in the Cluster, in close collaboration with the Bus Ops regional key users
- Ensure that local requirements are met, in line with harmonized processes defined by the Region
- Drive implementation of new customer requests, such as EDI or crossdocking, and internal process harmonization such as Sales promotions
- Support data cleansing initiatives in coordination with the regional Masterdata team
- Successfully completed university degree in the field of Business Administration, Industrial Engineering or Computer Science
- Good written and spoken English skills (C1 level or higher)
- Good written and spoken German skills (C1 level or higher)
- 5+ years of relevant professional experience in an international, matrix-organized company
- Trained in lean manufacturing concepts and/or with knowledge in continuous improvement methods and projects management
- Good understanding of end-to-end Business Operations processes, from forecast to fulfillment and after sales
- Confident handling MS Office standard tools (Word, Excel, Outlook)
- Good understanding and handling of the SAP system landscape, in Customer Service and in logistics distribution
- Exposure to digital order to fulfillment tools (e.g., EDI), CRM knowledge (MS Dynamics or equivalent) is a plus
- Experienced in handling system launch-related change processes and training, developing training materials
- Skilled communicator with a focus on stakeholders' involvement and change management
- Passionate about sharing system and tool knowledge with colleagues in and off trainings
- Easily adapting to new digital solutions
- Strong in analytical and logical thinking
- Team player with a reliable, and structured and self-guided working style
- Motivated to collaborate in an international environment, with the willingness to occasionally travel