Jobbeschreibung
As an owner-managed family business, we develop, produce and distribute cutting-edge surgical technology worldwide. Through our future-oriented corporate management, we drive medical progress and live values such as trust, respect and openness. This is the basis of our success.
For our location in Tübingen, we are looking for our department of Service for a
Digital Operations Manager (m/f/d)
- You support and advise our regional Sales and Service Units in the development of support and operational capacities for our Digital Products portfolio
- You manage, maintain and support the Digital Products during commissioning and operation
- You design and implement a digital operations concept, supporting the decision on what kind of capabilities should be deployed in the region/hub, and what should be centralized in the headquarter
- You develop new digital service solutions and coordinate the requirements with the relevant interfaces
- You ensure the operability of system-relevant infrastructure (on-premise servers, Cloud environment, authentication concepts, …) in the area of digital operations and actively shape process improvements
- You implement and manage common service level quality standards among different regions
- You create and prepare data, reports, overviews and diagrams for Digital Products
- You support the transfer of knowledge (know-how, best practices, recurring issues, ...) between regions with different level of organizational maturity related to the Digital Products' business
- You have a degree university in computer science, business informatics or a comparable qualification
- You have extensive experience in the planning, management and implementation of IT projects, ideally in the field of digital products in a medical technology company
- Ideally, you have knowledge of CRM, PLM and ERP systems and their structures
- You are distinguished by a systematic and analytical mindset, combined with a structured and solution-oriented approach to work
- Excellent communication skills, a strong sense of responsibility, and a high level of service orientation complete your profile
- You are willing to travel internationally (especially Europe, NAM, APAC), and have experience in an international environment
- You are fluent in English and ideally in German
- Ergonomic workstations with state-of-the-art equipment
- Wide range of regional canteens with breakfast, lunch and free drinks (water, coffee)
- Good work-life balance thanks to support with vacation care and external advice for all life situations
- Attractive monthly salary with special payments (Christmas bonus, vacation pay, etc.) in line with and outside of collective agreements
- Working time account for a certain degree of flexibility and the option of hybrid working
- Wide range of internal and external training opportunities as well as support for further and advanced training
- Workplace in a family-run company in a crisis-proof industry