Jobbeschreibung
At Daimler Truck we want to make a change, to create real impact together. That is why we take responsibility around the globe and work as one global team towards our vision: Leading Sustainable Transportation. It's people who make the difference and drive success. Together, we will achieve a more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions. All essential, to fulfill our purpose for all who keep the world moving.YOU MAKE US – YOU MAKE THE DIFFERENCE
Welcome to Daimler Trucks and Buses! We always strive to promote everything that keeps the world moving. Transportation is the backbone of our economy and modern life. Without transportation, factories could not produce anything, supermarkets would have no products to sell, and travel would be unimaginable for people.
We, the Customer Operations Team, develop IT solutions that support the Daimler Truck Aftersales organization. This requires modern solutions for support, knowledge management and data analysis.
Would you like to assume responsibility for IT products, work together with internal and external partners and experts in an agile and international environment, and shape the future strategy with us? Then apply!
Your tasks will be:
- As Product Owner for Automatic Call Distribution (ACD), you are responsible for the creation, design, and further development of our telecommunications solutions, such as telephony, SMS, chat.
- You define your own services and integrate third-party services to map innovative/interactive solutions.
- Here you will manage the agile (further) development of our ACD products using the SCRUM process model, including the transfer of the new requirements into user stories and their assessment.
- You develop sustainable support, operating and further development models and implement them operationally.
- Your area of responsibility also includes overarching budget planning and control, as well as quality assurance and cost control.
- You support management in the evaluation of solutions and thus lead to decisions
WHAT WE OFFER YOU
- Attractive compensation package
- Company pension plan
- Remote working
- Flexible working models, that adapts to individual life phases
- Health offers
- Individual development opportunities through our own Learning Academy as well as free access to LinkedIn Learning
Personal skills:
- Degree (informatics, business informatics, mathematics, economics or similar) or comparable qualification
- Good knowledge of heterogeneous IT architectures, complex distributed IT infrastructures and modern technologies such as Azure, AWS, REST APIs
- Practical experience in implementing contact center solutions and strong technology knowledge, ideally Genesys
- Experience in planning and implementing complex projects and interdisciplinary teams (project management experience and project management methods & tools)
- Experience in preparing strategic decisions and target group-oriented communication at all management levels
- IPMA or PMI project management certification is a plus
- Practical experience in application management and support
- English proficiency; German is an advantage
- Strong communication skills, organizational talent, and high level of commitment
- Result-oriented, independent work with a strong team orientation
At Daimler Truck, we promote diversity and foster an inclusive corporate culture. We value the individual strengths of our employees, as these lead to the best team performance and thus to the success of our company. Inclusion and Equal opportunities are important to us – regardless of where you come from and who you are. We look forward to receiving applications from people of all cultures and genders, parents, people with disabilities and people from the LGBTIQ+ community.View More