Jobbeschreibung
AMETEK, Inc. is a leading global manufacturer of electronic instruments and electromechanical devices, serving a diverse set of attractive niche markets with annual sales of over $7.0 billion. AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers' most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information. Service Centre Technician - Germany The Calibration Technician works closely with the Aftersales & Service teams to support company success and customer satisfaction by performing technical support, repair and calibration of AMETEK Land Instruments, including Infrared non-contact temperature measurement devices and Combustion & Emission monitoring instrumentation. This role is pivotal to our business as the individual will provide aftersales service required to maintain the quality and functionality of AMETEK Land products to a wide customer base. JOB TASKS Repair, calibrate, and certify in accordance with ISO 17025 standards. Unpack, log, and inspect incoming Return Material Authorizations (RMAs). Organise and prepare shipments. Support and troubleshoot with customers. New system set ups and instrument firmware/software upgrades. Update Return Material Authorizations (RMAs) within database. Document/register customer product complaints and non-conformances. Maintain the customer database with all related documentation. Using specific software tools, generate calibration certificates and reports. Managing and maintaining the demo stock for the European region. KEY SKILLS Technical associate degree, such as electrical engineering, mechanical engineering or related field. Any previous experience of working in a technical support environment would be desirable. Excellent problem-solving skills, with the ability to troubleshoot complex technical issues. Strong communication skills - ability to effectively communicate with customers and team members. Ability to work independently and as part of a matrix team. Experience with electrical and mechanical systems would be desirable. High level of work ethics - passionate about meeting customer requirements. Outstanding customer service and relationship building. Excellent computer skills - Microsoft office suite, Navision (desirable) & CRM (SFDC desirable). Strong organizational skills and commitment to keeping workplace orderly and organised. Support repairs, projects, and business objectives at the same time. Multi-lingual - German and English (mandatory), French (desirable) IN EXCHANGE, WE OFFER YOU: Vibrant, ambitious, stimulating, and international company; Modern office in Meerbusch near Düsseldorf; A solid and unique work team; Competitive salary; Benefits such as a membership at Urban Sports Club and Sodexo Shopping Vouchers; The possibility to progress with a variety of projects; and much more! INTERESTED? Please apply online . www.ametek.com
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