Jobbeschreibung
Over 1,000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to responsible manufacturing. Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box – and we're looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.
We, EOS – world market leader for industrial 3D printing, are looking for you to support our EEMEA Service Team. You will be based in Germany and handle customers in Eastern Europe and the Middle East.
TECHNOLOGY is what unites us. MEANINGFUL are our daily actions. INDEPENDENT is what we remain. We believe we can help create a better world for everyone – this is what EOS stands for.
- You install, maintain, repair, and troubleshoot our complex industrial 3D printers at our customer sites. Beside this you are also a competent and reliable partner for our customers when you provide system introduction and customer basic trainings.
- Your area of responsibility doesn't stop with personal contact: You also advise customers and colleagues on the telephone to pass on your knowledge.
- Your development in the role will include participation in intensive in-house trainings on our systems and technology at our headquarters in Germany.
- Consulting and support of clients when it comes to service cases and handling complicated cases through the escalation management process; involving the right interfaces at the right time and make sure excellent service work is done.
- Certification within electrical / mechanical engineering or a similar apprenticeship or education as a Mechatronics Engineer, Mechanical Engineer, or Electrical Engineer
- A passion to learn and become a certified technician in the area of electro-technology or a similar education, such as Mechatronics Engineer or Electrical Engineer
- It would be a plus if you already have experiences as a Field Service Engineer and in professional dealings with customers and complex machines, preferably within the additive manufacturing industry
- A car driving license
- Willingness to travel in the EEMEA (Eastern Europe, Middle East and Africa) region, 80 to 90 % of your time
- Very good English skills, other languages (German, Czech, Polish) are a plus
- Company car
- Modern working environment
- Practical onboarding and targeted further education opportunities
- Six months training in Munich, Germany