Jobbeschreibung

ICT Support Technician (m/f/d) - (23AA001)

Permanent employee, Full-time · Leipzig

GENERAL

Job Start: 01 May 2023
Location: Könneritzstraße 47 and Karl-Heine-Straße 95, Leipzig, Germany
Contract: Full-time (40 h/week), initially time-limited for two years, extension possible (permanent contract)

YOUR TASKS AND RESPONSIBILITIES

• Respond to staff user requests for assistance with hardware (ranging from interactive whiteboards to tablets to notebook and desktop computers to photocopiers and printers)
• Support staff users in answering questions regarding software use, system access, and tricks of the trade
• Assist students and visitors with accessing the appropriate part of our network
• Collaboratively administer the centralised software distribution system to maintain the software on all computers
• Monitor the use of consumable supplies (most especially toner); order and replace as necessary
• submit tech support request to the photocopiers' vendor
• Catalogue, store, loan, recall and replace small & spare parts of ICT equipment
• Troubleshoots hardware and/or software issues that might occur to the existing equipment
• Administer the electronic devices (product:Apple) via a dedicated MDM (Mobile device management) solution: Jamf
• Guide planning of technological needs for Auditorium events, including year group assemblies, concerts, lectures and community events; run the equipment for these events as needed
• Collaboratively administer the Google accounts realm as well as other platforms
• Track and record the solution process of complex support requests in our ticket system
• Provide on-site and remote support to existing and future branches of LIS

YOUR PROFILE

• Reliable skills for the responsibilities of this position as evidenced through training and experience
• Good organisational skills with the ability to prioritise a changing workload and a high degree of flexibility
• A positive, solution-oriented attitude and a dedication to service
• A training qualification or degree in the fields of ICT
• English and German language proficiency (work language is English)

WHAT WE OFFER

• Wonderful colleagues, children and families
• An international team and work environment
• A dynamic and diverse workplace which continues to develop good teaching and learning practices
• The benefit of ongoing internal and external professional development
• Company pension scheme
• 30 days of vacation
• The chance to engage in the life of the International School in the beautiful city of Leipzig; a historic, green, vibrant university city that is safe, well-connected, and in the cultural heart of Europe
• Company benefits such as JobRad Leasing

ABOUT US

Leipzig International School gGmbH is a non-profit, independent educational institution that operates a kindergarten as well as an all-day school with a primary school with integrated after-school care and a secondary school. At present, more than 950 students from local and international families study at our institution from the age of one until they reach university entrance qualifications. The teaching language is English. German is taught as a compulsory subject. Our concept focuses on global-openness, internationality, and diversity, and thus on our overall motto "Learning to be a citizen of the world". Our more than 200 staff members from 34 nations work together to create a stimulating and interesting learning environment for all children and students. The students are thus supported and accompanied from their first steps in this world to applying for training and university places and beyond. Since 2014, Leipzig International has been located at two sites: the primary school and secondary school (grades 1 to 12) are located at Könneritzstraße 47 / Schleußig, the Leipzig International Kindergarten at Karl-Heine-Straße 95 / Plagwitz. Furthermore, there is the Käferhaus at Gleisstraße 1 / Schleußig, a day-care centre run by Leipziger Kindergarten gGmbH, a subsidiary of Leipzig International School gGmbH.

LIS is an inclusive learning community and does not discriminate on the basis of race, skin colour, religion (creed), gender, gender expression, age, national origin, ancestry, disability, marital status or sexual orientation. Apply for this position

ICT Support Technician (m/f/d) Festanstellung Vollzeit Leipzig International School gGmbH Leipzig Bildung & Training IT, Softwareentwicklung,Datenbankadministration Festanstellung Vollzeit Berufseinsteiger Leipzig International School gGmbH Mehr