Job Description
Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.
For our office in Berlin Mitte we are looking for a
IT Services Analyst (m/f/d)
- Coordinate IT-related order requests and IT support requests from employees
- Mentor issues related to IT equipment and local infrastructure problems
- Collaborate with IT Service Delivery to manage and mitigate the impact of widespread IT incidents.
- Document requirements, standards and processes
- Implement IT related projects
- Coordinate and execute out-of-hours callout
- Optimize and execute IT training to new employees
- Act as the primary point of contact for IT service desk inquiries and support
- Access and Recertification Services
- Coordinate the onboarding of new applications to the User Access Recertification process
- Coordinate regular recertification campaigns of user accounts to ensure compliance with security policies and regulations, ensuring robust security protocols
- Analyze the management of user accounts for specific applications, ensuring appropriate access and permissions
- Implement secure and efficient user access management for applications within the defined scope
- Plan regular monitoring of audit logs to identify and investigate unauthorized access or suspicious activities, ensuring the integrity and security of systems
- Analyze the timely deactivation of user accounts for departing employees to prevent unauthorized access
- Bachelor, vocational training or comparable degree or proven relevant work experience with a technical | IT background
- Several years of experience in 1st and 2nd line support and proven work experience within technical support
- ITIL Foundation certified
- Access and Recertification Services
- Experienced in implementing and executing recertification campaigns
- Capable of overseeing the management of user accounts for specific applications
- Experience at supporting regular audits of user accounts to ensure compliance with security policies and regulations
- Understanding and handling of IT requests and providing effective solutions
- Troubleshooting IT issues and connectivity issues
- Capability to interpret and execute technical scripts for system modifications
- Very good English and German language skills
- An international team with colleagues from more than 50 different countries
- Social benefits such as a company pension scheme and capital formation contributions
- 30 days holiday as well as 24 and 31 December as non-working days
- Employee Assistance Programme – personal 24/7 helpline for all employees
- Various possibilities for flexible working, i.a. various part-time models, flexitime
- home office arrangements once a week
- Possibility to work from other EU countries for up to 30 days per year
- Additional benefits such as sports activities, free fruit, nuts and drinks
- Employer contributions to BVG job ticket and a Lease a bike programme
- An informal corporate culture - without dress code and ‘Sie'.
- An excellent learning culture and opportunity to improve your professional competencies
- Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount