Job Description
Lloyds Bank GmbH and its brands Bank of Scotland and Lloyds Bank have won over 1 million satisfied customers in recent years. And this thanks to convincing products and, above all, our committed colleagues who want to achieve the best for our customers every day with new ideas, challenges and joy. In order to continue writing our success story, we are looking for the right reinforcement for our teams, because all our ambitious goals would be unattainable without teamwork. We also welcome career changers.
For our office in Berlin Mitte we are looking for a
Junior Communications Manager (m/f/d)
- Support all areas of external communication for Lloyds Bank
- Manage all customer communication (e.g. automated and commercial e-mails, Loyalty, etc.)
- First point of contact for the continuous maintenance of communication processes between Marketing and Customer Service
- Support of other departments / project teams to optimise new or existing customer communication
- Use efficient sales measures to convert new and/or existing customers (via outbound, upselling, retention, etc.)
- Work with 3rd party agencies, suppliers, freelancer and commercial b2b partners to fulfil the task
- Support and maintain the customer retention program for all products
- Monitor budget needs and control invoices
- Maintain our website presence in particular for customer related content
- Coordinate, prepare and follow up meetings and tasks internally and externally
- Maintain proper monitoring and reporting for all comms activities
- Use data to continuously improve our bank's communication approach
- Ensure all communication is in line with LB GmbH policies and processes incl. documentation
- Bachelor, vocational training or comparable degree or proven relevant work experience
- First professional experience in a comparable role in a dialog marketing agency or direct business model
- First experience in Email Marketing incl. its technical requirements
- Effective written and oral communication skills
- Good conceptual skills plus good level of creativity
- Good planning and organisational skills as well as project management skills
- In depth understanding of our customer facing processes and financial industry way of working
- Fluent German and good English
- Good knowledge of MS Office
- An international team with colleagues from more than 50 different countries
- Social benefits such as a company pension scheme and capital formation contributions
- 30 days holiday as well as 24 and 31 December as non-working days
- Employee Assistance Programme – personal 24/7 helpline for all employees
- Various possibilities for flexible working, i.a. various part-time models, flexitime
- Extensive, very flexible home office arrangements
- Possibility to work from other EU countries for up to 30 days per year
- Additional benefits such as sports activities, free fruit, nuts and drinks
- Employer contributions to BVG job ticket and a Lease a bike programme
- An informal corporate culture - without dress code and ‘Sie'.
- An excellent learning culture and opportunity to improve your professional competencies
- Easily accessible city centre offices, in the vicinity of many shops and restaurants to which you receive a discount