FOC Senior Professional Crew Care (M/W/D)

DHL Express

Job Description

Become part of the success story of Germany's largest DHL Airline - a company that connects people worldwide and where VALUE is really important. We, European Air Transport Leipzig GmbH (EAT) are a subsidiary of the DHL Group. We combine flight operations and maintenance under one roof. Further information can be found here: www.fly.de.

YOUR TASK

The Flight Operations Control Senior Professional reports to the Manager FOC – Crew care & FOC Support and is first point of contact for all catering issues as well as for the administration of the Crew Sleeping facilities for own and third party Flight Crews. He/She supports the Flight Operations Control team on a 24/7 basis taking care of all delegated administration task.

Catering:

  • Determine Catering entitlements with checking Flight Crew Rosters according FDP in AIMS
  • Decision making about size of catering according rotations/stations and length of ground time
  • Administration of and communication to all catering supplier
  • Daily Catering Orders for scheduled, Charter-Out flights & ad hoc flights for EAT B757/A300 & A330 fleet as well as supporting DHK/DHA & ASL with ad hoc orders
  • Consideration of special catering orders by pilots (allergy)
  • Catering data Updates/generating Catering Overview/ uploading Catering Overview to Aviobook
  • First point of contact for all catering issues

Crew Sleeping Facilities:

  • Monitor crew entitlement/capacity of Crew Sleeping facilities
  • Administration of all Check In and Outs via a room booking software
  • Handing out Crew Sleeping badges, activate the access for dedicated single rooms/replacement orders in case they won't be returned
  • Coordinating cleaning of rooms/bunks after check out of crew members
  • First point of contact for all Crew Sleeping facility issues regarding optimization/coordination & complaints or necessary room changes

Hotac:

  • Arrange hotel reservations and associated transportation, flight - train tickets and rental car bookings in the European an Intercontinental DHL Network
  • Forwarding of ad-hoc changes to the affected crews and to the Crew Scheduling department
  • Handling of Jumpseat Tickets (checking priorities, availability, communication with associated departments EUNCC/CSD/MOC) including generating new profiles in the Jumpseat tool

General Tasks:

  • Support all FOC teams (CSD/DSP) in general administration tasks such as preparing flight utensils (flight envelopes, bug cards, reporting forms etc.) for EAT & other airlines
  • Checking status if flight plans are submitted in Aviobook and if not, contacting crews
  • Coordination of airside/landside transportation if required
  • Facilitate all-around contact between crews and other departments such as Flight operations, Flight Crew Training, HR or HSE (IPads, Uniform fittings, Headsets, important documents, medical travel kits, high visibility vests etc.)
  • Manage Lost & Found for all fleets
  • First point of contact for all issues belonging to FOC / distribute/forward information to all FOC members / pass through information for flight crews on counter
  • Additional duties and responsibilities are part of the individual procedures and/or may be assigned by the Manager FOC

WHAT YOU BRING
  • Completed apprenticeship as foreign language corresponded, field of aviation, hotel industry or other
  • Several years of working experience (preferable in DHL aviation environment)
  • Excellent in English and German skills ( spoken/written)
  • Experience of operating in a fast-paced environment
  • Computer literate-proficient in the use of MS Office preferred AIMS/Netline Ops
  • Strong interpersonal skills
  • Ability to perform in a team
  • Ability to communicate with people under stress
  • Knowledge and understanding of airline operations and DHL transport business
  • Excellent organizational skills and accurate working style
  • Ability to work independently, well-structured, reliably and with dedication
  • Willingness to work in shifts
  • Flexibility in order to adjust to new situations
  • High degree of service orientation
WHAT WE OFFER
  • An exciting and challenging task in an international working environment with a tangible corporate culture, corporate events,
  • Modern working environment and equipment with growing structures,
  • In-depth and comprehensive introduction to the DHL Express world including startup training,
  • Discounted flight tickets for private use
  • Group-wide employee campaigns and information as well employee discounts,
  • 24-hour employee canteen and free beverage supply,
  • Job ticket for regional public transport,
  • Job bike (e-bike),
  • Sport- and health programs on-site and digitally, Prevention programs
BECOME PART OF OUR TEAM

Are you interested? Great! We look forward to receiving your application documents only via our online system. Your contact person is Lisa who can be reached via telephone +49 (0) 341/ 4499 2177.

MENSCHEN VERBINDEN. LEBEN VERBESSERN.#dhl #express #logistik #job #leipzig #airline #international #hrbpfo #eatlej

European Air Transport Leipzig GmbH

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