Working Student (m/f/d) Customer Support for Hapag-Lloyd LIVE

Hapag-Lloyd AG

  • Hamburg
  • Post Date: 25. February 2025
Job Description

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world's largest and most modern reefer container fleets, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.



Are you passionate about the reefer industry and eager to gain hands-on experience while studying? We're looking for a motivated working student to join our dynamic team and contribute to delivering exceptional support to our clients and our best in quality digital product Hapag-Lloyd LIVE.


Your tasks will be:

  • Provide crucial support to the Reefer Product Excellence and Reefer Smart Containers team in Hamburg, assisting in various tasks to ensure smooth business handling of our clients businesses
  • Support customers of Hapag-Lloyd LIVE
  • Collaborate closely with team members
  • Gather and analyze data to provide valuable insights and support decision making
  • Serve as dedicated point of contact for selected customers, maintaining strong relationships by providing assistance as needed
  • Contribute actively to brainstorming sessions aimed at developing innovative solutions to meet customer requirements and enhance our reefer strategy
  • Assist in conducting small studies or analyses to support digital product development within our global strategy


  • Currently pursuing a bachelor's degree or higher qualification in logistics or a related field
  • Motivated, customer-focused, and a reliable team player
  • Analytical skills, with an organized and efficient working style, specifically proficient in MS PowerPoint and Excel
  • Excellent communication skills and willingness to collaborate with diverse teams
  • Fluency in written and spoken English; proficiency in Spanish is a plus
  • Willingness to learn and adapt to new tools and technologies
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