Job Description
As a science brand, we are best known for our distinctive animated videos and our elaborate products around the kurzgesagt theme worlds. Through our globally successful YouTube channel with over 23 million subscribers, we aim to inspire people around the world about science and make knowledge accessible and exciting. We believe that well-researched facts are just as important as humor and good storytelling. Nothing in the universe is boring if you tell a good story.
We also run a globally successful online shop where we sell products that aim to spark curiosity for science, space, nature and life itself. The products are all designed with love and produced with care by our product team.
Our international team currently consists of over 70 amazing people. If you want to make an impact and shape our further growth together with us, we invite you to apply and become part of our team as E-Commerce Fulfillment & Logistics Manager (all genders). This is a part-time role (ca. 30h/week) and you can choose to work from our offices in Munich or Berlin, or remotely from anywhere in Germany, with regular travel to our Munich office.
As our E-Commerce Fulfillment & Logistics Manager (all genders) you oversee and optimize our end to end post purchase experience and support the operational strategy to ensure efficiency, cost-effectiveness, and a seamless customer experience. You will work closely with our small product and marketing teams while managing our logistics and fulfillment partners to drive operational excellence and lay the foundation for future growth.
- Own and optimize the entire post-purchase experience, ensuring smooth order tracking, shipping, returns, and refunds
- Maximize profitability by ensuring optimal stock levels through demand forecasting, warehouse organization, and supplier coordination
- Drive efficiency in returns, exchanges, and fulfillment issue resolution to improve customer satisfaction
- Lead D2C customer service operations, ensuring seamless collaboration with external partners
- Improve shipping speed and reduce costs by refining carrier selection, pricing strategies, and logistics processes
- Ensure compliance with international shipping, customs, and trade regulations to prevent disruptions
- Lead relationships with logistics providers, fulfillment centers, and suppliers, including contract negotiations
- Own cost planning for post-purchase operations, identifying opportunities for savings and efficiency
- Contribute to production and procurement decisions with insights on demand and fulfillment capabilities
- 3+ years of experience in post purchase management, fulfillment and logistics, preferably with e-commerce and DTC brands
- Good understanding of basic e-commerce principles and supply chain processes
- Proficiency in Shopify or comparable e-commerce platforms
- Proven track record in collaborating with external partners, suppliers, and contractors
- Expertise in managing fulfillment networks
- Data-driven approach to decision-making; strong analytical skills, you enjoy strategic planning in collaboration with a motivated team
- Knowledge of shipping, customs regulations, and global trade compliance
- Demonstrated proficiency in English
- Experience working in a global or international environment is a plus
- Be part of one of the largest Science YouTube channels
- Work in the office, hybrid or remote – whatever suits you best
- Work from anywhere in the EU for up to 4 weeks/year
- Versatile, exciting tasks and projects and the chance to contribute your own ideas
- Environment with a good error culture, flat hierarchies and fast decision-making processes
- 30 days of vacation for a 5-day-week
- Subsidy for Urban Sports Club membership
- Subsidy for public transportation
- Allowance for company pension scheme
- Attractive discounts with many cooperation partners
- Our custom Slack emoji game is on point
- No really, we use a lot of custom Slack emojis
- A creative and enthusiastic team that supports you in your personal and professional development
- An informal and friendly working atmosphere including company parties and other activities – at kurzgesagt it's the people who count!
- And last but not least, you will get a personalized avatar and bird