Job Description
The Campus Lead for Munich drives excellence in the service and experience of all service operations within the Campus. Identies, motivates, trains, develops and directs team members to deliver exceptional service and accomplish goals and projects. This position oversees the administrative and operational tasks, including supporting programs, nancial management and analysis, sanitation and safety.
The Campus Lead will focus on innovative hospitality and creating the service experience for the Food at Google to support operational excellence. Sets the standards for FOH operating systems and QA standards, hospitality, mentoring and development. Campus Lead provides high level culinary expertise, creativity, and project support to the Culinary department, managing, implementing and supporting all food related programs in a multi-unit operation. This position reports into the Head of Operations and will leverage their strong communication, hospitality and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations and people approach) to promote with standards, Food at Google expectations and enhance user (partner) experience. Campus Lead is an active voice within the dierent company organizational structures and drives collaboration, networking, best practice sharing and values of Compass Group.
- Designs, manages and owns the overall experience, not just the offerings within the Campus
- Drives a culture of hospitality that is friendly and engaging
- Has a passion for quality food preparation its taste and presentation
- Oversees implementation of operational initiatives along guidelines and budget expectations
- Manages and mentors toward business goals, ensuring the maturation and training of our team and building future talents
- Monitors and manages all financial responsibilities in coordination with internal and external stakeholders.
- Accountable for meeting budget and financial projects as they arise
- Ensures all sector and Compass employee guidelines are implemented and adhered
- Create a culture of Food and Workplace Safety and drive Allergen Management programs with preventive actions to protect our users.
- Lead inspirationally with emotional intelligence and treat everyone with professionalism, care, and respect.
- Supervising, instructing, and supporting front of house merchandising. Includes conducting café walks.
- Revitalize older cafés by supporting them with new equipment, food programs guidelines, and merchandising.
- Maintain key relationship with our client
- Communicates with all our suppliers honestly, accurately, transparent and in a timely manner following our Anti Bribery and Compliance policies
- Ensures teams following deadlines for e.g. budgets, forecasts or committed Spend while maintaining standards
- Oversees and contributes to the successful opening of all new operational service levels or demand based service level adjustments
- Creating and meeting timelines for e.g. quarter and year-end reports given by our partner and Sector Employer (QBDs)
- Owning and driving the catering business operationally, conceptually and strategically to achieve budgeted revenues and deliver great user Experience
- Own contemporary team culture, DEI and engagement
- Support employees' development plans, review and challenge team changes positively
- Drives innovation and lead change: is accountable for driving key projects
- Drives and inspires team to deliver service excellence
- Works closely in conjunction with the related Departments to achieve targets and clients expectations for User Experience, Sustainability and Operational efficiencies.
Leadership behaviors (Compass internal values):
- Think fast, use technology - Finds new/quicker ways of meeting goals, shows conviction in own judgment and decisions and responds quickly under pressure
- Openly share and co-create – Delegates tasks to develop others
- Passion for Quality – Takes personal responsibility for correcting customer service problems, consistently sets demanding performance expectations and sets priorities to maximize benefits
- Win through Teamwork – Pursues friendly relationships with colleagues, shares own knowledge and insight and displays a high level of energy and commitment to the organization
- Embrace Diversity – Listens to others and values their contributions, receptive to new and builds on ideas and acts in an ethical and socially responsible manner.
- Takes Responsibility and making the big calls – Uses the right influencing techniques to gain the necessary commitment and support from others, both internally and externally
- Taking the responsible approach to business
- Ability to create and maintain effective relationships, influence and collaborate internally and externally at all organizational levels.
- Strong communicator in English and German that can confidently speak with all levels within the business, where necessary utilizing negotiation and reasoning skills.
- A demonstrated track record of successfully managing leading teams of over 160 employees
- Minimum of 5-7 years in a senior management/leadership role in contract catering or hospitality industry. A solid Food & Beverage knowledge is a must.
- Commercially focused with ability to analyze, measure impact and results and to set SMART goals to deliver KPIs managing larger catering business for up to 600 persons.
- Ability to create and maintain effective relationships, influence and collaborate internally and externally at all organizational levels.
- Proven ability to handle budgeting and financial management for a budget exceeding +10 million euros.
- Demonstrates Compass values and recognition principles.
- Understands and has knowledge of industry trends and direction; ability to learn and effectively utilize the client's Workspace tools.
- Strong communicator in English and German that can confidently speak with all levels within the business, where necessary, utilizing negotiation and reasoning skills.
- Communicate and collaborate across many teams about multiple projects taking place simultaneously.
- Ability to lead sites decentral across the Campus with strong organizational and structural skills
- Comprehensive salary package, including 13th salary
- 10% yearly bonus followed by KPIs
- Working materials such as Laptop, mobile phone
- Meals for free
- Compass group partner benefits from over 600 brands
- 30 Vacation days
- Flat hierarchies and a motivated team
- Structure onboarding plan to set you up for success