Job Description
Life is always about becoming… Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER0003JBL
Would you like to gain a cross-divisional and international insight into the exciting, worldwide digital marketing activation of a large corporation? Are you interested in marketing/sales processes and data-based standardization and marketing activation? Would you like to contribute to the strategic development of Experience Center and Customer Feedback at Mercedes-Benz and customer orientation is your top priority in your work?
Then the advertised mandatory internship in our team is just right for you!
The Mercedes-Benz Experience Center (MB.EC) aims to deliver a world-class luxury customer experience globally by connecting all marketing departments and functions. This holistic program ensures a unified luxury voice, efficient delivery, capability enhancement, and supports efficiency targets.
The goal of implementing Customer Feedback at touchpoints is to enhance customer experiences through real-time insights, enabling swift adjustments and improvements. By continuously measuring and monitoring touchpoint performance with direct customer feedback, this approach drives ongoing refinement and optimization of interactions, ultimately delivering exceptional customer experiences and supporting business objectives effectively.
You will work in close collaboration between global and regional marketing experts, with the main goal of support the Program Management of the MB.EC and Customer Feedback.
From your new role, you can expect:
- High involvement and responsibility for preparation and participation in workshops (e.g., topic specific presentations and brainstorming boards)
- You will support the implementation of the Program Management of the Experience Center in collaboration with our agency and internal stakeholders
- Independent, content-related collaboration with the defined Swarms/Initiatives
- Analysis and creation of report for the steering of the program
- Insights into Customer Feedback strategy development and steering of the operationalization
- High involvement into project management and steering of Customer Feedback initiatives
- Responsible for the instant feedback tool that captures customer responses in real-time to enhance the relevance of customer data
- Creation of global surveys for all Touchpoints
- A great working culture and atmosphere combined with the advantages of a large international corporation
- A flexible and agile working environment in intercultural and interdisciplinary teams
- Freedom of design and short decision-making processes
- Degree in Business Administration, Economics, Marketing Communication, Business Informatics, Economics, or a comparable course of study
- Fluent in English (spoken and written), knowledge of German and other languages is a big advantage
- Excellent handling of MS Office (especially Excel and PowerPoint)
- Knowledge of project management tools (e.g., Jira, Confluence, Mural) is an advantage
- Understanding of customer insights and data analysis
- A high degree of teamwork, initiative, and reliability
- Willingness to learn and work in the context of various business issues
- Being self-motivated and organized with a desire to learn and provide your ideas on business process improvements
Personal skills:
- We are seeking a highly motivated individual with a strong desire to learn and the initiative to drive projects forward independently
- Strong customer-centric mindset
- Structured and goal-oriented way of working
- Data-driven mindset with a hands-on mentality
- High degree of teamwork and personal responsibility
- Willingness to work in the context of various business topics
- Flexibility and self-motivation
Additional information:
It doesn't work completely without formalities. When sending your online application, please attach your CV, certificate of enrollment, current performance record, relevant certificates, if applicable proof of mandatory internship and the standard period of study (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.
Please find the criteria of employment "here".
Citizens of countries outside the European Trade Union please send, if applicable, your residence / work permit.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: [email protected]
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at [email protected] or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
- Meal-Discounts
- Mobile Phone possible
- Discounts for employees possible
- Annual profit share possible
- Events for employees
- Coaching
- Flexitime possible
- Hybrid Work possible
- Health Benefits
- Company Retirement
- Mobility offers