Job Description
As a Customer Success Manager you will be the focal point of contact for our customers and work closely with customer support, sales, marketing, and product management.
We offer you an exciting and diverse role with plenty of room for creativity.
If you have a passion for company data, enjoy developing customer-oriented solutions, and proactively contribute to customer satisfaction and the improvement of our services, then you're the perfect fit for us!
- Onboarding and Customer Support: Assist customers in making the best use of our products.
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Resolving Customer Inquiries: Act as the main contact for customer feedback and coordinate issue resolution with the relevant teams.
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Proactive Customer Communication: Develop initiatives to enhance customer satisfaction and retention, while identifying additional use cases for our products.
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Churn Follow-up: Analyze potential churn reasons and develop strategies for customer retention and re-engagement.
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Training and Training Videos: Plan and conduct training sessions and create instructional videos to familiarize customers with our products and services.
- Customer Orientation: You enjoy direct customer interaction and are skilled at developing tailored solutions to meet customer needs.
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Communication Skills: You can explain complex topics clearly and effectively – whether in training sessions, documentation, or direct conversations.
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Organizational Talent: You are structured, able to manage multiple projects simultaneously, and work solution-oriented.
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Analytical Skills: Experience in analysing and interpreting customer data is a plus, enabling you to derive measures for customer retention and development.
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Languages: Excellent German and English skills are required.
- Company spirit: We are a small and growing international team of professionals with different cultural and professional backgrounds. We work together based on loyalty, trust and a sense of responsibility. Flat hierarchies with a lot of opportunities to grow and develop.
- Work style: We work in a hybrid model from home and from our office in downtown Hamburg with lakeview and great accessibility with public transport. Working hours are flexible and working part-time is also possible.
- Compensation: Attractive compensation and 30 days of vacation. We believe in learning and budget for training and development activities for each employee.