Job Description
JSP, Europe's leading manufacturer of Personal Protective Equipment are looking for an enthusiastic and professional Customer Service Executive to join our team, located within our European Manufacturing site in Dusseldorf, Germany.
Our mission at JSP is to improve the safety, health and productivity of people in the workplace, worldwide.
As Customer Service Executive you will provide exceptional customer service to your appointed customers, encompassing a good understanding of their needs, processing their requirements with speed and accuracy and be sympathetic to their problems whilst offering them proactive solutions. All of these activities to be executed with professionalism and upholds our company values.
JOB TITLE:
Customer Service Executive – DACH Region
Part of the Northern, Central and Eastern European Commercial Unit
LOCATION:
Dusseldorf, Germany
Customer Service & Relationship Management
- Manage and maintain strong customer relationships.
- Accurately process quotes, proforma invoices, and orders in a timely manner.
- Keep customer records up to date.
- Maximise order fulfilment by coordinating with Purchasing and Warehouse teams.
- Go above and beyond to exceed customer expectations, delivering exceptional service.
- Demonstrate empathy and think creatively to solve customer issues with effective solutions.
- Communicate clearly and concisely, both in writing and on the phone.
- Handle customer complaints professionally and resolve them amicably.
- Foster productive relationships with internal departments to address issues constructively and drive process improvements.
Product Knowledge & Problem Solving
- Gain a solid understanding of JSP's product range to promote, up-sell, and cross-sell effectively.
- Use strong questioning skills to understand customer needs and provide technical information confidently.
- Identify areas for improvement in processes to drive continuous efficiency and service enhancements.
- Proven experience in customer service, demonstrating a friendly and professional demeanour.
- Excellent verbal and written communication skills with an empathetic approach to customer concerns.
- Confidence in resolving problems and offering proactive solutions.
- High attention to detail, working accurately and independently after absorbing training and instructions.
- Ability to handle multiple tasks under pressure while maintaining a positive attitude.
- Team player with a proactive mindset and willingness to collaborate across departments.
- Strong interpersonal skills with a friendly, professional demeanour.
- Proficiency in Microsoft Office and ability to quickly adapt to digital tools and processes.
- Resilience to stressful situations and a problem-solving attitude.
- Language Requirements: Must be fluent in written and spoken German and English.
- Work onsite in our Düsseldorf office.
- Join a team of 4 Customer Service Executives, operating in a dynamic and fast-paced working environment.
- Opportunity to support the DACH customer portfolio while working closely with the field and internal Sales Team.
- Attractive remuneration package including a fixed salary, bonus system, and €40/month in capital-forming benefits.
- Opportunities to help shape the company and grow personally
- Further development/training available
- A permanent full-time position