Job Description
BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 6200 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.
Join us in shaping the future at our location in Köln as a
B2B Solutions Specialist (m/f/d)
- Act as a liaison between sales teams and IT departments, ensuring system requirements are understood and met. Gather feedback from the sales team to enhance system performance and usability.
- Suggest and implement improvements to streamline sales processes and optimize the use of backend systems. Contribute ideas to improve overall system efficiency and effectiveness.
- Provide technical support for backend systems used by global sales teams such as Neocles as the B2B system, but also the pricing system Zilliant, and the 7thonline Demand Planning System. Ensure these systems are functioning optimally and troubleshoot issues as they arise.
- Provide technical support for backend systems used by global sales teams, working on Sales forecasting, Sales order management, Customer relationship Management, pricing optimization and working on Zilliant and 7thonline demand planning system. Ensure these systems are functioning optimally and troubleshoot issues as they arise.
- Work closely with the sales team and IT to ensure new releases meet business needs and are deployed seamlessly.
- Help maintain up-to-date documentation for system processes and user guides.
- A strong desire to learn and grow within a technical role. This position is ideal for individuals passionate about technology, sales systems, and process optimization, and those eager to develop expertise in B2B systems.
- This role is perfect for someone with a background in sales who is now looking to shift into a more technical, B2B-focused position. It also suits students or recent graduates transitioning into IT or technical roles, with an interest in supporting sales systems and operations.
- Previous experience in a sales-related role is a plus, with a strong interest in moving into a more technical, B2B-focused position. Understanding of the sales lifecycle and backend systems will be beneficial.
- Previous experience in a sales-related role is beneficial, as an understanding of the sales lifecycle and backend systems will support your transition into a technical B2B support role.
- This position provides a unique opportunity for individuals with a passion for learning to deepen their knowledge of B2B systems while contributing to the growth of a global sales function.
- Very good written and spoken English skills. German is a plus.
- Ability to effectively communicate technical information to non-technical stakeholders, with strong interpersonal and collaboration skills to work seamlessly with global teams.
BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities.
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