Job Description
Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 125 years, we've dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design.
At RIMOWA we believe that great ambitions demand resilient companions. It's why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime. Please join us to discover your own.
Based in our Global Client Care department, the Client Care Operations Manager (m/f/d) will oversee and manage the supply chain & logistics of our spare parts and the quality feedback loop for continuous product improvements. This role includes strong cross-functional & cross regional relationships while following a determined strategic vision.
This is a permanent full-time position located in our headquarters in Cologne.
Client Care Operations Manager (m/f/d)
Supply Chain Management:
- Develop effective supply chain strategies including DDS&OP process to optimize workflows having the right spare part at the right place in the right time.
- Define needs especially for launches, ensure timely sourcing of spare parts and work closely with our procurement team.
- Ensure appropriate stock service level for stores & repair workshops – target at 98% for buffered items.
- Set up the adequate parameters and implement new technologies and methodologies that may improve procurement & distribution processes.
- Develop & animate the supply chain community across regions.
Logistics:
- Manage the end-to-end logistic flow from shipment to delivery including budgeting and scheduling.
- Oversee spare parts hubs' activities ensuring order fulfilments are minimized through efficient warehouse management practices.
- Identify logistic bottlenecks, define root causes, and set up new solutions to ensure efficiency.
Quality:
- In relation with our Quality team, establish and share quality control processes consistent with internal guidelines including security & safety with our Client Care & Retail communities.
- Perform qualitative and quantitative quality analyses, reducing occurrence of the most common quality points.
- Organize monthly quality cycle loop with Quality & Product Development teams, defining calls-to-action for continuous improvements.
- Present outcome of the monthly cycle to ComEx members.
Team Management:
- Lead a team of 4 direct reports.
- Engage your team members by enhancing their capabilities and competencies.
- Constantly review the team organization to follow business evolution.
- Bachelor's degree in supply chain management, master's degree preferred.
- Relevant certifications from APICS - CPIM (Certified in Production and Inventory Management)
- Proven experience of 8+ years in operations management within the fields of supply chain/ logistics/ quality assurance.
- Strong understanding of standard concepts, practices, and procedures within these areas.
- Exceptional team leadership skills with the ability to motivate teams towards achieving organizational goals.
- Strong communication skills including the ability to simplify complex topics.
- Demonstrated ability of managing and executing operational details, while also understanding the big picture.
- Sense of priority & pragmatic approach incorporating a strong client-orientation.
- Excellent analytical abilities coupled with practical problem-solving skills on operational issues.
- Proven ability to develop effective business relationships and work cross-functionally.
- Ease with data analysis and proficient with MS Excel
- Fluent English skills and good level of German (at least B2-level)
What you can expect from us:
- 30 days paid vacation per year
- Flexible working hours and a hybrid working model
- RIMOWA Essential Cabin suitcase as a gift after the probationary period
- Corporate benefits and 30% discount on the RIMOWA assortment
- Company pension scheme with a high employer contribution or other capital-forming benefits
- Great canteen with freshly cooked and affordable food
- Free employee parking, public transportation ticket & job bike (partly subsidized)
- International environment and development opportunities within LVMH