Job Description
Einleitung
We are creators of Flagship Retail experiences
serving the discerning travelling luxury consumer at home and abroad in the most coveted locations in Europe and China.
We are retailers serving retailers
supporting our brand partners with discerning customer acquisition through a suite of clienteling initiatives.
We are partners
of strategic global businesses attracting tomorrow's travelling luxury consumer today.
INGOLSTADT VILLAGE
Within an hour of the cultural melting pot that is Munich, which now boasts more theatres and galleries than any other German city, stylish Ingolstadt Village draws on its wealth of local historical influences, underpinned by the beauty of the Bavarian countryside and a famously welcoming atmosphere.
With more than 110 boutiques lining open-air, pedestrianised streets, the Village offers savings of up to 60% on the former recommended retail price of a unique edit of German and international fashion and lifestyle brands all year round.
The Village also has a wealth of restaurants and cafes offering menus to suit all tastes, including take-away culinary treats.
Title: Operations & Services Coordinator / ilities Coordinator (m/f/d)
Based at: Ingolstadt Village
POSITION SUMMARY:
The Operations & Services Coordinator (m/f/d) to support the operations team and deliver the department strategy and business goals. Will work to maintain the highest standards across a multitude of department disciplines including all soft and hard services. Will provide supervision to contracted support teams. To support all value retail teams with operational guidance when required.
Key Responsibilities
Supervise outsourced Service Contracts
- Support the outsourced facilities maintenance activities on site, working with the contracted service partner to deliver service obligations for technical, fabric, and compliance maintenance
- Ensure that all defined services are completed in accordance with all standard operating procedures, statutory requirements and within al Health and Safety guidelines
- Ensure building regulation guidelines are followed for planned maintenance requirements for property management and asset protection
- Ensure maintenance teams and personnel have appropriate training, knowledge and tools to be successful and safe in performing their duties
- Monitor and manage client portals and auditing systems in order to demonstrate compliance with obligations for property management
- Initiating interventions to solve problems in the Villages as early as possible
- Planning and preparing necessary Facilities Management Programmes based on key documents such as structural condition surveys, ongoing maintenance programme progress, and agreed key remedial priorities
- Manage the efficient operations of the annual maintenance plans ensuring good communication and planning of tasks, review with operations director and arrange tasks
- Manage contracted services for performance, strategic fit for client including the delivery of KPI and SLA
- Identify, Promote, recommend and develop innovations for continuous improvement in order to achieve operational excellence in maintaining property assets
- Support the Health and Safety requirements within service contracts
- Review regularly the maintenance contract to ensure delivery of the required contract obligations
- Ensuring all brand partners comply with Village rules and regulations specifically with regards to maintenance requirements, contractor access and site rules for 3rd party access
- Complete all required reporting and data capturing for BREEAM in use monitoring
General Facilitates Management ( Soft Services )
- Manage the general operations of the Village as ‘Duty Shift leader' when required as per the operations rota.
- Assume the daily duties of the ‘Shift leader' understand the role and the requirements for all support functions per shift to include. Security, housekeeping, maintenance, landscaping and general works scheduled for the day.
- Support the team to build strategies for all areas of total facilities management
- Support the preparations of OPEX budget and reforecasts
- Be present at the Village, on a rota basis including early mornings and late finishes as required from Monday through to Saturday (hours to be determined)
- Support and understand the business continuity plans for emergencies and crisis management
- Follow and develop standard operating procedures for the operation and services department
- Ensure all company policies and guidelines are adhered too
Operations improvement/development projects
- Support requirements to effectively manage operations improvement projects as required to ensure works are delivered within the specified timeframes
- Identify key stakeholders, professional team, resources needed to led project programmes and outcomes
- Work within budget constraints of specific projects ensuing the budget is managed efficiently
- Support operations director to develop strategy for investment projects
- Identity, promote and recommend through skills and experience and based on asset condition investment considerations
- Ensure all correct statutory H&S requirements are in place for all projects
- Manage 3rd parties on site before and during projects
- Support to tender projects ensuing all cooperate guidelines and documents are followed and completed
Background & Personal Attributes :
- Previous practical experience in a technical facilities management role is required
- Experience in delivering out sourced services
- Desirable: Qualification in Facilities management, technical trade or related
- Ability to understand and manage operational budgets, resource and constraints
- Strong leadership skills with the ability to motivate and develop front line teams, challenge and positively influence their input on site
- High guest/customer centric in approach to tasks and attitude
- Agile and responsive in decision making
- Self-motivated, innovative and creative problem solver
- Have excellent interpersonal and influencing skills
- Ability to establish positive solid relationships with all key stakeholders both internal and external
- Fluent in German and English, any other languages are beneficial
There's no one quite like us
The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.
Our Vision is to be the best shopping destination in the world.
Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.
Our Brand Promise is to offer something extraordinary every day.
Our Five Values are the glue that bind us together and allows us to lead ahead:
- Authenticity - Always do the right thing
- Innovation - Think outside of the box
- Passion - Do what you love and love what you do!
- Critical Thinking - Challenge the obvious
- Vision - Be mission driven always
Why we're exceptional
The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you'll receive a generous salary and we'll also reward you through our Feel Good Programme which offers the following benefits:
- Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
- Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
- Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
- Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.
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