Job Description
At HARTMANN, we're all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Business Process Analyst – Marketing & Sales (f/m/d)
Heidenheim an der Brenz, Germany
You will join the Business Transformation - Process Management Team, focusing on the end-to-end customer experience from Marketing & Sales through Order Processing & Customer Service, including Bonus Management and Pricing.
As a Business Process Analyst for Sales & Marketing, you manage dedicated activities/projects and act as a process expert. You actively engage with operational units globally to support them in becoming a leaner organization. This involves establishing and continuously adjusting a joint functional roadmap as well as executing crucial initiatives.
- You serve as the in-house business process analyst, fostering process excellence throughout the end-to-end customer experience with unique expertise in Marketing & Sales.
- You develop an overarching understanding of all interdependencies within the end-to-end customer experience, including the process areas around Marketing, Sales, Order Processing, and Customer Service.
- You lead the collaboration with various functions to identify potential new ideas, inefficiencies, and opportunities for improvement in the data-tools-process triangle.
- You collect business requirements and translate them into functional specifications for our global implementation of SAP S/4 HANA and related systems.
- You develop and improve state-of-the-art processes, establish clear rules and guidance, and integrate them into the process house and functional roadmap.
- You participate in industry expert groups and forums to transfer outside-in innovations into PAUL HARTMANN Group and identify industry standards for adoption.
- You screen the external provider market for innovation and internal adoption.
- You preferably hold a Master's degree in business administration, engineering, or a comparable field of study.
- You have proven experience in designing and implementing new processes.
- You have deep and hands-on experience in various functions and processes.
- Strong analytical thinking and modeling skills are among your strength.
- Ideally you have skills and experience with Process Mining technologies (e.g., Signavio, Celonis).
- Ideally you have skills and experience in data analytics and programming languages such as Python or R, or advanced experience using SAP SAC or Microsoft Power BI.
- Knowledge of enterprise systems (e.g., SAP ERP, BW) is a plus.
- Profound professional experience in operational units/process organizations in a comparable environment with a focus on Marketing & Sales is a plus.
- Deep experience in LEAN and LEAN methods; Six Sigma certification is a plus.
- Extensive hands-on experience in project management and successful Change Management is a plus.
- Fluent in English and German is expected.
- Flexible working conditions, such as flexible working hours and mobile working
- Attractive ways of combining work and family life, e.g. childcare subsidy
- 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement
- Company pension plan with attractive employer contribution incl. matching model for deferred compensation
- Plenty of parking spaces, canteen with café bar and ongoing offers in the employee shop
- Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass)
- Various health and fitness offers, e.g. skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break etc.
- Job Bike Leasing
- Attractive discounts on e.g. travel, fashion and technology via our corporate benefits platform