Job Description
NX Group is one of the largest logistics providers worldwide, employing over 78,000 professionals across more than 3,000 locations in 57 countries. We offer our clients a comprehensive range of logistics services under one roof. Nippon Express (DEUTSCHLAND) GmbH & Co. KG is our German subsidiary, established in 1981, and headquartered in Mönchengladbach. With approximately 1,000 employees at 18 locations across Germany, Austria, and 6 Eastern European countries, we have experienced steady growth in recent years.
We are looking for a talented Key Account Manager (m/f/d) to join our Industrial Vertical Semiconductor team. If you are ready to take on new challenges and become part of our success story, we look forward to hearing from you!
- Manage and align customer expectations through effective communication and relationship management
- Actively plan and execute strategies for key accounts, focusing on customer value and satisfaction
- Conduct regular structured review meetings to assess account health and performance
- Identify and capitalize on new business opportunities within existing and potential customers
- Connect and collaborate with global key account teams to ensure seamless service delivery
- Gather relevant customer information for RFI/RFP/RFQ processes
- Conduct regular visits to existing and potential customers to strengthen relationships
- Generate cross-sell and upsell opportunities across all Nippon Express services
- Collaborate closely with the regional sales community and the Industry Vertical Head for Semiconductor
- Organize and lead customer review meetings to facilitate dialogue and address concerns
- Develop, build, and nurture long-term partnerships with global accounts to enhance account penetration
- Support a successful handover between Sales and Operations, working closely with Customer Care and Implementation teams
- Provide timely and insightful RFQ Post Mortem analysis to Tender Management and stakeholders involved in the RFQ process
- Successfully completed an apprenticeship with a diploma in global forwarding or a related field
- Demonstrated sales skills (both indoor and outdoor) coupled with a strong analytical mindset
- Over 5 years of experience in air, ocean, rail, and logistics sectors
- Proficiency in multiple languages (bilingual or multilingual)
- Strong communication skills to effectively address client inquiries in a timely manner
- Attractive salary with vacation and Christmas bonus
- Permanent position in a leading logistics company
- Anniversary payments and bonuses for family events
- Additional payments into the company pension scheme and capital-forming benefits
- Permanent discounts on products and services from leading providers
- Support for the personal development of employees
- Free parking directly at the workplace
- Open-minded team with regular meetings and annual events
- Careful and systematic induction training for new employees
- Company car for private use