Job Description
Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.As a Wellbeing Vendor Relations Lead you manage the relationship between our organization and outsourced wellbeing service providers within a specific country for an assigned customer. You ensure the effective implementation and ongoing success of our wellbeing programs, particularly those supporting team members exposed to challenging content. You act as a liaison between vendors, internal stakeholders, and the global Wellbeing team to maintain high-quality wellbeing support across operations for an assigned customer.
Overview of tasks:
- Serve as the primary point of contact for assigned wellbeing service vendors within the specified country
- Coordinate the implementation of outsourced wellbeing programs, ensuring alignment with organizational priorities and local needs
- Deploy engagement campaigns and initiatives to increase utilization of services and promote a positive culture
- Ensure local safeguarding and governance according to company standards
- Monitor vendor performance against established key performance indicators (KPIs) and service level agreements (SLAs)
- Facilitate regular communication between vendors and internal stakeholders to address concerns, share feedback, and drive continuous improvement
- Ensure proper coverage of wellbeing support across different shifts through effective coordination with vendors
- Analyze and report wellbeing performance on a weekly, monthly and quarterly basis to the client during the respective business reviews
- Support internal hiring process during the team fit interview
Qualifications:
- 3+ years of experience in vendor management, program coordination, or related roles, preferably in a wellbeing or healthcare context
- Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field preferred
- B2/ C1 oral and written in English
- Strong vendor relationship management skills with the ability to influence and negotiate
- Excellent communication and interpersonal skills, with the ability to interact effectively with various stakeholders
- Solid understanding of workplace wellbeing concepts, particularly in mental health support for adults
- General knowledge of local regulations and cultural considerations that may impact wellbeing programs in the assigned country
- Ability to create and deliver presentations to leaders and customers
- Analytical skills for performance monitoring and data-driven decision making
- Ability to work independently while also collaborating as part of a global team
- Ability to solve complex problems, take a new perspective on existing solutions, and exercise judgment based on the analysis of multiple sources of information
- Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
- Modern Workspace in the Heart of Leipzig: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.
- Flexibility and Work-Life Balance: Benefit from a hybrid working model with flexible hours; necessary hardware will be provided by us.
- Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.
- Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.
- Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.
- Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company's quality objectives.
- Wellness and Recreation: Access our relaxation areas and wellness programs, including group activities and fitness classes.
- Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.