Job Description
Life is always about becoming… Becoming means going on a journey to be the best version of our future selves. While we discover new things, we will face challenges, master them and grow beyond our individual limits.Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER00037QJ
We put Mercedes-Benz vehicles on the road - with passion and commitment!
As a subsidiary of Mercedes-Benz Bank AG, Mercedes-Benz Bank Service Center in Berlin is responsible for the whole commercial business around financial services for Mercedes-Benz vehicles - from smarts to buses. Fairness, openness, and integrity are central elements of our corporate culture. We offer our customers and dealers a premium service in leasing, financing, and insurance products: competent, fast, and flexible!
An international team of over 600 people located right at Berlin Alexanderplatz is waiting to meet you. Come and join us, and become part of an open-minded and committed team at one of the best employers in Berlin-Brandenburg!
Collections is a vital part of our overall leasing and financing operation. By driving down unpaid invoices at an early stage by opening up a direct dialogue with our customers for finding sustainable solutions, we can allow them to minimize the financial consequences of their delinquencies and ultimately, to keep their vehicles on the road. To establish and maintain such a direct dialogue and to subsequently find and offer the most optimal sustainable solutions requires great skill. By that, collections is an ideal growth path for those already excelling in a customer service environment and having a strong drive to further improve their conversation and negotiation skills.
Within a team of 15 passionate, talented, and driven professionals, you take on the challenge to deal with customers being delinquent on their lease(s) in the most optimal and sustainable fashion. Together with your colleagues, you organize every day in a highly self-sufficient way. We frequently realign between the priorities and needs that appear during the week. As we are a multinational and multilingual team, our team language is English.
As one of the best employers in Berlin-Brandenburg, a successful start for our new colleagues is important to us, so you can expect relocation support and a structured onboarding and specialist training. In addition to our collectively agreed salary, flexible working time models, and 30 days of vacation per year, the benefits for our employees include a variety of employee discounts, a well-equipped fitness studio in our office building, and a fleet of vehicles for private use. You will find further information about our house and its benefits under: Mercedes-Benz Careers.
Your tasks will be:
- Responsible for retail areas
- Reaching out to delinquent customers using telephone and email. Negotiate with customers to collect monthly installments from customers facing a problem of high arrears by using available technology while adhering to regulatory requirements
- Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach. Use negotiation tools to determine a customer's reason for delinquency. Provide proactive thinking to utilize the internal "tool kit" to assist customers in determining the proper solution
- Conduct extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
- Designate and optimize conversation strategies to identify and cope with different customer attitudes
- Continuously endeavor to improve your contact and persuasion strategies by giving and receiving peer-feedback and listening back to recorded telephone conversations
- Cooperate and liaise with colleagues of different departments based in Brussels, Luxembourg, and Utrecht on individual matters such as customer complaints, correction of invoices, etc.
- Provide support to collections third parties based in Belgium, Luxembourg, and the Netherlands
What you bring to the table:
- More than anything, we need you to be highly driven with a strong learning ability and to have a strong urge to attain the very best results and continuously improve yourself
- (Bank-) Commercial education, additional qualification desirable
- Knowledge of Collections will be considered as a plus
- Fluent in Dutch
- English at advanced level
Soft skills:
- Driven to win
- Driven to continuously improve
- Perseverance
- Negotiation and communication skills
- Assertiveness
- Excellent teamwork skills
- Reliable and self-reliant way of working
Additional information:
It is a temporary position.
It doesn't work completely without formalities. When sending your online application, please attach your CV, an individual letter and any references you may have (max. 5 MB) and mark your application documents as "relevant for this application" in the online form.
We particularly welcome online applications from candidates with disabilities or similar impairments in direct response to this job advertisement. If you have any questions, you can contact the local disability officer once you have submitted your application form, who will gladly assist you in the onward application process: [email protected]
Please understand that we no longer accept paper applications and that there is no right to get your documents returned.
If you have any questions regarding the application process, please contact HR Services by e-mail at [email protected] or by phone: 0711/17-99000 (Monday to Friday between 10 a.m. to 12 a.m. and 1 p.m. to 3 p.m.).
- Meal-Discounts
- Company Retirement
- Hybrid Work possible
- Health Benefits
- Discounts for employees possible
- Flexitime possible
- Events for employees
- Coaching
- Inhouse Doctor
- Barrier-free workplace
- Good public transport
- Parking