Job Description
Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. Since its establishment in 2001, Hikvision has quickly achieved a leading worldwide market position in the security industry.
Hikvision possesses the world's largest R&D team and state-of-art manufacturing facilities; both allow Hikvision's customers the benefit of world-class products that are designed with cutting-edge technology. The hunting and outdoor product line ranges from module, monocular, clipon, to full-featured products.
- Provide support via phone and e-mail to distribution partners and installers on Hikvision products efficiently and accurately.
- Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
- Help and support with testing products; and report the results to your line manager.
- Maintain and develop the company's CRM system by insuring all data relating to customers and support tickets are accurate and up to date.
- Attend regular training and meetings to maintain and expand knowledge and performance level.
- Understand and strive to meet or exceed targets while providing excellent consistent customer service.
- For Technical Support Engineer-English, you must be willing to relocate to the Pan-European region, including Czech Republic, Romania, Greece, Adriatic, and Nordic, etc.
- For Technical Support Engineer-French, you be willing to base in France.
- For Technical Support Engineer-German, you will be based in Germany.
- For Technical Support Engineer-Polish, you will based in Poland.
- For Technical Support Engineer-Spanish, you will based in Spain.
- Online Application: https://www.wjx.cn/vm/rTM2nxo.aspx#
- Du bringst erste Erfahrungen im IT-technischen Service mit und hast Lust, Dich in die fachlichen Grundlagen unseres Customer Supports einzuarbeiten
- Good communication skills as well as interpersonal skills to understand customers' needs and meet their expectations
- Positive attitude towards work
- High integrity
- A demonstrable passion for Information Technology
- Fluent in Mandarin, both written and verbal
- Fluent in at least one of the following languages: English, French, German, Spanish, Polish, etc., both written and verbal.
- Firmenhandy wird zur Verfügung gestellt
- Firmenevents und -veranstaltungen
- Arbeitszeiten flexibel gestalten
- Ein Laptop mit der notwenigen Software wird zur Verfügung gestellt
- Eine voll ausgestattete Mitarbeiterküche
- Parkplatz