Job Description
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
To support the customer responsibility team with incoming customer enquiries, we are looking for a working student for 1 year contract.
Your responsibility:
1. Take care of customer service work queue in Salesforce =
Sorting incoming emails by using a template (allocate requests to the correct
account executive, forward cases to the right department).
2. Support customer responsibility telephone line =
Handling customer calls and provide first level support (forward to correct team,
myCHEP support, account related questions).
3. Support team members with ad hoc customer requests =
Answer questions a customer might raise regarding explanation of invoices,
myCHEP, proofs of delivery, account setup and master data.
4. Contact clean up =
Updating our customer contacts in Salesforce.
- Enrolled student in a bachelor's or master's degree programme,
- First experiences in customer related responsibilities,
- Highly customer focused with friendly and competent appearance to the customer,
- Excellent communication skills (written & spoken),
- High level of work accuracy,
- High level of analytical skills,
- Teamplayer,
- MS-Office, SAP (desirable), CRM tools (desirable),
- Languages: perfect German is a must, strong English level is a very nice to have.
- Competitive remuneration and holiday entitlement,
- Flexible working hours,
- Possibility of remote working,
- Participation in projects of international importance,
- Various discounts through Corporate Benefits.