Job Description
At Olympus, we are committed to our purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
Within the Olympus Corporation, Olympus Surgical Technologies Europe (OSTE) is the global competence center for development, production and repair services for rigid endoscopy, bipolar high-frequency surgery and reprocessing. With a total workforce of about 3,600 employees at 14 locations in EMEA and its headquarters in Hamburg, the company stands for exceptional performance in medical technology and therapy and offers a full range of the most modern endoscopic applications from single products to procedure-oriented system solutions.
Lead and inspire in a dynamic environment! Join our Complaint Handling team as a Group Leader to oversee a team of 10 people with focus on complaint handling, data analysis and metrics management in the EMEA region. Drive continuous improvement, ensure regulatory compliance and develop top talent while leading impactful projects to success.
- Provide leadership to individuals managing complaints, performing data analysis and handling metrics
- Supervise and coach a team of analysts to meet team and organizational goals
- Offer guidance, training and support for career growth and skill development
- Oversee the complaint handling process and drive continuous improvement efforts
- Analyze and report complaint data for regulatory and internal reviews (QMR, CER, PSUR)
- Influence senior leadership on improvements to the quality system and processes
- Maintain and enhance cross-functional team relationships across the organization
- Act as Subject Matter Expert (SME) for internal and external audits related to complaint handling
- Bachelor's degree or above in Engineering, Data Science or related discipline
- Long-standing experience in post market, design assurance or quality engineering; supervisory experience advantageous
- Passion for leading people and helping them reach their full potential
- Ability to manage day-to-day operations efficiently while fostering team development
- Strong written and verbal communication skills for interacting across a global organization
- Proven focus on continuous improvement and proactive problem-solving
- Willingness to travel occasionally for meetings, projects and employee interactions across different locations
- 30 days of annual leave
- Up to 60% mobile work possible and flexible work time model with overtime compensation
- Holiday and Christmas bonuses
- Corporate benefits
- Comprehensive company pension scheme and capital-forming benefits
- Company restaurant with live cooking and healthy food (subsidized)
- Employee Assistance Program of famPLUS to support your health, mental and emotional well-being
- Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
- Various subsidized company sports groups and access to the in-house company gym