Working Student (m/f/d) Quality Development Customer Experience

Hapag-Lloyd AG

Job Description

With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world's leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.


  • You will work on exciting projects for Strategy 2030 that will help deliver Quality promises
  • You will be responsible for updating and consolidating our internal reports related to Quality promises
  • You will support our project teams in performance management and progress on Quality promises
  • You will contribute to the comprehensive preparation and provision of decision-critical data, as well as the acquisition of new insights by developing meaningful reports
  • You will support the preparation and follow-up of meetings (coordination, data analysis) and be available for ad-hoc support, e.g., for the creation of presentations/documents
  • You will assist our project teams in monitoring project progress and addressing anticipated challenges
  • You will support project teams to ensure that Quality Promises and metrics are accurately tested and validated before implementation
  • You will support the Business Owner/Quality Promise Owner with process mapping, validation, and relevant data analysis for Quality Promise implementation

  • You are currently completing a degree (full-time enrollment) with a focus on logistics, supply chain, business administration, engineering or economics
  • You enjoy working analytically and conceptually and, in addition to your very good Excel and PowerPoint skills
  • You are interested in further developing your skills in using BI tools such as Qlik Sense
  • Very good communication skills in German and English (spoken and written)
  • You don't just set goals, you pursue them and have successfully completed them in the past

  • Be a part of our Student community: meet other students and exchange ideas during our Student Lunch & Coffee Breaks
  • If flexibility is important to you: choose the working hours that best fit your college schedule
  • Work with us directly in the heart of Hamburg at the Binnenalster and mobile at home
  • Of course, we also take care of your physical well-being: in our company restaurant we offer yummy dishes for small and large appetites
  • Take part in our company sports activities such as table tennis, dragon boat racing and yoga. And if you're in the mood for music, why not join our band?
  • Attractive training programs and excellent career opportunities complete your experience
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